Unused Tickets Still Require (Micro) Management

By | September 21, 2016

Back in the day, business travelers used physical airline tickets. This helped, though did not ensure, that when non-refundable tickets went unused, credits would be applied to other trips. Then tickets went electronic, and they were more often forgotten. Managing unused ticket credits remains a pain in the a$$. And that's company cash. So when an employee leaves the firm, one buyer suggested, taking airline credits with them is tantamount to theft.

Even short of that, the numbers aren't inconsequential. "Mid-to . . .

For Subscribers
Click here for purchase and renewal options.

New visitor? Request a free trial.

Already subscribing? Please log in, or reset your password. Check your subscription status here.

This content is protected by copyright. Link sharing is encouraged but duplication and redistribution is illegal.
Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media’s BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.