Consulting Firm Puts Incumbent Concur Travel To The User Experience Test

When you're looking for a new booking tool experience, it's nice to work at a company with its own user experience experts. Not thrilled with what it's like to use Concur Travel, ZS Associates this summer put on a bake-off including three competing systems and two supplier sites.

Four of the consulting and business services company's travel arrangers and four frequent travelers made test bookings, participated in interviews, filled out surveys and benchmarked results.

"We found that of the three tools we looked at . . .

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Author: Jay Campbell

Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them with Business Travel News. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.