When you're looking for a new booking tool experience, it's nice to work at a company with its own user experience experts. Not thrilled with what it's like to use Concur Travel, ZS Associates this summer put on a bake-off including three competing systems and two supplier sites.

Four of the consulting and business services company's travel arrangers and four frequent travelers made test bookings, participated in interviews, filled out surveys and benchmarked results.

"We found that of the three tools we looked at . . .

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