Amex GBT To Expand Proprietary Hotel Reshopping Service

American Express Global Business Travel this year will bring its hotel reshopping function to markets beyond North America. Like services from Tripbam and Yapta, it uses automation to scan for lower rates after a traveler makes a reservation, and rebooks when appropriate.

The system only looks for comparable rates – same hotel, room type, etc. It monitors up to 24 hours before check-in.

Hotel Re-Shop Expert is accessible to agents through the GBT Global Trip Record. Since last year it has been available in the United States and Canada in the Sabre GDS and for U.S. Apollo GDS users.

According to a GBT official, the reshopping service “will be available in all proprietary GBT geographies including the U.K., Australia, Mexico, France and Germany by the end of 2019.”

BCD Travel last year extended a Tripbam-powered reshopping service to all clients as a standard part of the TripSource platform. CWT uses Yapta for the same purpose, as well as for air reshopping, and last year expanded the partnership.

GBT used third parties in the past (Yapta still powers its air reshopping) but opted for a proprietary system due to “the complexity and broadness of our client base,” according to Wes Bergstrom, Amex GBT VP of hotel value and revenue management.


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Author: David Jonas

David Jonas in 2006 co-founded business media firm ProMedia.travel after ten years as a journalist with Business Travel News. David rejoined BTN in 2010 as executive editor when its parent company acquired ProMedia, and in 2014 co-created The Company Dime. David has a bachelor's degree in communications from Cornell University.

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