It's potentially disruptive to a business travel operation when a travel management company changes global distribution systems. Managing such a change could be top of mind for many corporate travel buyers in the near term as one of the largest TMCs, Carlson Wagonlit Travel, has signaled plans to deemphasize Travelport in its operation. Sources said some other large TMCs also were in negotiations on their GDS contracts, raising the possibility of additional conversions across the industry.
TMCs don't do this very often. Chief among the downsides is that travel agents need training on new interfaces, with different commands . . .