You'd be hard-pressed to find a bigger business travel headache than handling passport and visa applications. That’s why travel managers outsource faster than you can say “red tape.” But with hundreds of providers even in a particular city, how do program managers know which to select? There are many considerations.

For functions that are often time-sensitive, usually time-consuming and increasingly subject to rigorous data security standards, passport and visa processing don't get much attention. The cost is a sliver in the overall travel and entertainment pie chart. But the risks of failure are huge . . .

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