On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs.

Later in the podcast, David Jonas joins Jay in a discussion with BCD Travel director of emerging technologies Miriam Moscovici and Carlson Wagonlit Travel vice president for emerging products and innovation Patrice Simon. Miriam and Patrice are two of our planned three TMC regulars, joining us for the first time together. We talked about mobile technology, data, trip disruption and — following up our last episode — self-service and beacons.