Customer service issues in air travel have regulators considering various measures. German lawmakers are looking into abolishing advance purchase fares and requiring airlines to charge passengers only when they check in. That would expand the idea behind Lufthansa’s “Pay As You Fly” concept for large corporate accounts. After last month proposing a new rule to strengthen . . ….
According to travel columnist Elaine Glusac, airport clubs are easier to get into now, with the crowds to prove it. When she has the time to get to the airport early, Anne Marie Mitchell, a communications professor in Chicago, will treat herself to a few hours in the airport lounge, either using a free pass…
Covid vaccine and testing requirements for international travel have become less onerous overall, but not for everyone, notably inbound travelers to the United States. It’s more to know before you go, causing confusion and upping stress levels — for travelers and service providers. The rules also continue to stymie tourism and trade, according to groups…
Many see biometrics-based systems for security screening and other airport processes as a way to build travel infrastructure for the expected volume recovery. That should mean shorter lines and more productive time during trips. This article by Elaine Glusac runs down the latest developments. If it’s been a year or more since you traveled, particularly…
By Elaine Glusac, a travel writer for The New York Times. During this summer of frequent flight delays and cancellations, many travelers spent more time in airports than expected, often subjected to blaring TV news, rock-hard seats and scarce electrical outlets. Add anxiety over Covid-19 and disagreements regarding mandated masking, and it’s little wonder incidents…
Most travelers probably don’t know or care that a private-sector company is behind the enrollment process for TSA PreCheck. They might soon. To expand the program’s membership, TSA last month said it expected two new authorized enrollment providers to begin PreCheck services by year-end. This won’t change how members use the program to get through…
With unruly passengers, fears of virus transmission and understaffed airport concessions, a quiet place to sit, work and eat can go a long way. American, Delta and United airlines within the next few months will reopen nearly all domestic airport lounges. Card companies Chase and Capital One are preparing brand new airport clubs, competing with…
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