Posted in Productivity Reporting Risk Service

Travel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience

A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey…

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Posted in Methods Negotiating Suppliers

Buyers, Hotels Walk The Walk On RFP Angst

Complaining about the hotel request for proposals process is an annual rite. During the past few years, more buyers, hoteliers and intermediaries did something about…

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Posted in Risk

New Certification Programs Emerge For Hotel Safety And Security Vetting

Despite the priority of safety and security for business travelers, few employers comprehensively vet the hotels they use. It’s time-consuming and expensive. Two new organizations…

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Posted in Careers Culture Service

‘No Great Answer’ In Search For Corporate Agents

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised…

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Posted in Methods Policy

Silver Bullet For Capturing Invisible Spend Eludes Corporate Travel Managers

[CORRECTION, May 4, 2018: An earlier version of this article incorrectly described Traxo’s email filtering solution. It doesn’t scan traveler inboxes. Instead, it enables clients…

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Posted in Methods Payment Policy

Google Uses Payment For Booking Compliance

New York — From the “you probably can’t do this because you’re not Google” department, Google has built a proprietary hotel booking application. It highlights…

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Posted in Risk

The Year In Polls: Travel Risk Is Ubiquitous, Preparation Isn’t

It’s clear that travel risk management is a top priority for travel management professionals (1, 2). Recent industry research, though, showed companies are at varying stages…

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