When responding in late August to competition concerns raised by the U.K. Competition and Markets Authority over their proposed combination, leaders at American Express Global Business Travel and CWT must have held their noses. Their redacted response, released last week, showed that to get the deal approved, execs surmised they had to “big up” their…
Based on feedback from corporate clients, travel agencies and a couple of old friends, American Airlines will reactivate the Corporate Experience program on Oct. 10, providing preferred seats at no fee and priority check-in, security screening, boarding and disruption recovery. According to a Wednesday message to corporate clients, the suite of benefits, which was taken…
[UPDATE, Sept. 25, 2024: Delta and Travelport signed a “multi-year” agreement “including NDC content.”] Delta Air Lines announced Tuesday that it was renewing multi-year, full content participation agreements with the three major global distribution system providers. During a web presentation, Delta leaders also offered some product updates and said they created a New Distribution Capability…
Several buyers vented their frustration with Delta for not fixing an issue in its direct channels where, they said, there’s no clear delineation between unused business and unused personal credit. With no mechanism to prevent travelers from using corporate credit for leisure trips, companies lose money and face reporting challenges. It’s a wrinkle in a…
Last updated: Nov. 27, 2024. See an error, omission or need for an addition? Please let us know. American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are…
Two pillars of American Airlines’ Fall 2022 to Spring 2024 sales strategy were that it needed corporate travel volume less than before and that when corporates got discounts, they often failed to deliver the commensurate market share. The carrier found the first to be false. On the second, it will be hard-pressed to repair itself…
Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from…
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