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Delta Remains More Confident Than Some In Business Travel Recovery

Delta is always first among publicly traded airlines to report quarterly earnings. Its boss, Ed Bastian, typically talks more about the corporate travel market than peers at other airlines. Thursday offered no exception, as he told Wall Street analysts to expect a strong spring and summer. “While the new variant is not done, it appears…

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Former Travelport, CWT Exec Kurt Ekert Joins Sabre As President

Sabre on Wednesday said former CWT president and CEO Kurt Ekert, who previously spent 14 years as a leader with Travelport and related organizations, would become its president as of Jan. 3. Sean Menke retains the CEO role. The move builds “a leadership team for the future of Sabre,” according to a press statement. A…

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Delta Attack On SAP Concur Epitomizes Growing Impatience In Airline Distribution

With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it’s not just them; perhaps the pandemic is a boon for plain speaking….

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How Frequent Flier Programs Are Changing In A Changed World

Loyalty programs can work against managed travel goals when individual travelers and their employers don’t have the same preferred travel suppliers. But incentives for leisure time can also help reinforce corporate rules when there is alignment. The following article by Julie Weed highlights recent changes including the de-emphasis of mileage runs. The pandemic made an…

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Using Your Face At The Airport To Drop A Bag And Save Two Minutes Is Just An Appetizer

Delta Air Lines said its new dedicated biometric baggage drop at Atlanta Hartsfield Jackson International Airport could shave two minutes from the curb-to-plane trek. The technology behind the facial recognition system promises a much bigger wow factor for businesses and travelers in the near future. The Covid-19 pandemic accelerated global adoption of touchless interactions at…

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Reporter’s Notebook: Sustainability Stories

The steady stream of sustainability-related announcements this year became something of a deluge from all corners last month. It’s not only travel suppliers looking to enhance their green credibility. In growing numbers, corporate buyers and program managers appear ready to walk the walk. Click through to read about the latest corporate travel cutbacks from green-minded…

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Direct Airline Booking Took Share From Indirect During The Pandemic, But Will It Last?

As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…