Delta Air Lines

Southwest Claims Domestic Corporate Share Gain Based On ARC Data

Southwest Airlines finished last year with roughly 12 percent of U.S. domestic managed corporate travel bookings, based on its analysis of ARC data, up from zero four years earlier. The jump resulted from a combination of market and Southwest-specific developments. Measured by passengers, the dataset encompassed global distribution system bookings through a few dozen of…

What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Dispatch 9

Reaction: Responding to Scott Gillespie’s Op Ed on how today’s corporate travel market demands “long-sighted travel policies” prioritizing value and sustainability over traditional cost-cutting, readers generally agreed with the need for change. Microsoft’s Eric Bailey echoed the goal of reducing emissions and minimizing low-value trips but suggested different methods. He recommended carbon taxes and budget…

AA To ‘Start’ Restricting Legacy Sales And Service As Corporates Roll Eyes 

With American Airlines’ 2023 passenger revenues 8.8 percent higher and selling expenses 1 percent lower, executives said on Thursday that corporate buyers and travel management companies could expect more of the same: more incentives for business travelers to book directly, more focus on co-branded cards and loyalty, more degradation in support for predominant corporate travel…

United, AA Take Different Paths In Jettisoning Aging Small Business Programs

Thanks to apparently contradictory messaging from American Airlines, some travel managers said they were confused about how the line between airline small business programs and larger corporate discounts was blurring. Changes are underway at both American and United. AA stopped points accrual for the Business Extra program last month and encouraged enrollees to switch to…

Dispatch 8

With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…

AA, Alaska End Joint Corporate Sales

Oneworld partners American Airlines and Alaska Airlines no longer coordinate corporate sales for mutual accounts. They did not give a reason or say how many customers were impacted. “We are sunsetting our joint contract agreement with American Airlines, but it will take some time to work through the processes,” according to an Alaska Airlines media…

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