Delta Air Lines

National Travel Doubles Down On Delta

Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from…

AA Plans ‘Adjustments’ As Numbers Suggest Significant Relative Weakness

If you take airline execs at their word, American’s first-quarter “managed” corporate revenue grew far more slowly than Delta’s and United’s. Growth in managed travel drew outsized attention in the most recent airline earnings season, partly because observers wanted evidence for the success or failure of AA’s dramatic changes to corporate sales and distribution. But…

Q&A: Sabre CEO Kurt Ekert On Content, Pricing And Artificial Intelligence

The Company Dime co-founder Jay Campbell last week interviewed Sabre CEO Kurt Ekert via videoconference. Among other issues, Ekert talked about supplier content fragmentation, global distribution system pricing, AI, technology modernization and, yes, NDC. A lightly edited transcript follows. Some travel managers look back fondly at a period a few years ago when it seemed…

Delta Names New Distribution Partners As Sabre Deal Comes Due

Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability protocols. Accelya, ARC and Google will support Delta as it collaborates with corporate travel intermediaries on new distribution methods. The announcement comes as Delta’s agreement with Sabre…

Retro Rebates Hang On As Post-Pandemic Legacy For Southwest Customers

Southwest Airlines has always done things differently, but lately, it’s been embracing industry norms in the corporate market. It’s participating in more distribution channels and fielding a bigger sales team. It offers a basket of options for corporate dealmaking, including at least one throwback idea: back-end rebates. Those may be instead of or in addition…

The Future Of Airline Contracting: Engagement And Marketing Edge Out Discounts

What airlines want from their corporate customers and what they’re willing to give in return is changing. For many U.S. accounts, the request for proposals process and resulting contracts look very different than they did five years ago, especially for American and United clients. Airline corporate discounts are getting downsized or eliminated, and carriers want…

Dispatch 10

As American Airlines all but dismantles corporate sales, airline industry pundits scrutinized AA’s latest arguments about going small and emphasizing competitiveness via network and loyalty. The strategy illustrates diversification among big airlines that adds to these challenging times for corporate travel buyers. Chief commercial officer Vasu Raja on March 4 told Wall Street analysts that…

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