[CORRECTION: An earlier version of this article suggested Delta was installing WiFi on international flights. The airline already offers such connectivity; the current roll-out is for free WiFi, which it first brought to the domestic U.S. market.] Delta Air Lines announced Tuesday that it was renewing multi-year, full content participation agreements with the three major…
Several buyers vented their frustration with Delta for not fixing an issue in its direct channels where, they said, there’s no clear delineation between unused business and unused personal credit. With no mechanism to prevent travelers from using corporate credit for leisure trips, companies lose money and face reporting challenges. It’s a wrinkle in a…
American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…
Two pillars of American Airlines’ Fall 2022 to Spring 2024 sales strategy were that it needed corporate travel volume less than before and that when corporates got discounts, they often failed to deliver the commensurate market share. The carrier found the first to be false. On the second, it will be hard-pressed to repair itself…
Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from…
If you take airline execs at their word, American’s first-quarter “managed” corporate revenue grew far more slowly than Delta’s and United’s. Growth in managed travel drew outsized attention in the most recent airline earnings season, partly because observers wanted evidence for the success or failure of AA’s dramatic changes to corporate sales and distribution. But…
The Company Dime co-founder Jay Campbell last week interviewed Sabre CEO Kurt Ekert via videoconference. Among other issues, Ekert talked about supplier content fragmentation, global distribution system pricing, AI, technology modernization and, yes, NDC. A lightly edited transcript follows. Some travel managers look back fondly at a period a few years ago when it seemed…
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