While the latest sales reorg at American Airlines appears to dim any hopes for the carrier reversing its shift away from managed corporate travel, an important entity won’t rule out the notion: American Airlines. “If managed corporate travel becomes a bigger share of the pie, we will quickly add back resources to support that growth,”…
SAP Concur’s languishing online travel booking interface has frustrated customers for years. Even Delta Air Lines took shots. When American Airlines lowered its New Distribution Capability boom, beginning with an announcement in December and content differentiation in April, it seemed things would only get worse. Perhaps there was a new basis on which rival tools…
Arguably the first quarter since before the pandemic in which year-over-year comparisons are instructive, the three-month period ending in June produced financial results for the big three U.S. airlines that attested to trends in distribution. Overall, the airlines paid out more than $1.6 billion in an expense category comprised predominantly of travel agency, global distribution…
U.S. government domestic airfare data published a few weeks ago showed a deepening downward trend. A few Wall Street analysts and Delta CEO Ed Bastian said that information did not reflect market realities. But data from several other airfare benchmarking sources, including a trio of corporate travel data handlers, formed a consensus: despite solid demand…
In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
On Wednesday, the Travel and Meeting Society (TAMS) launched a series featuring interviews with travelers who have accessibility requirements. A group of TAMS volunteers led by Raytheon Technologies senior travel manager Andrew Slaiby (because he’s “vocal,” he said) is hosting the conversations to enhance business travel professionals’ understanding of accessibility needs. The participants aim to…
A class-action lawsuit filed Tuesday accuses Delta Air Lines of “grossly misrepresenting” its environmental impact and using faulty methods to back its claims of carbon neutrality. The suit takes aim at carbon offsetting, a widely used tool for attempting to mitigate the effects of travel emissions. According to sustainability experts, carbon offsetting programs often don’t…
End of content
End of content
