Garner AI

American Airlines Terms On Distribution Cost Shift Prompt Pushback

Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…

‘Not A Friend’ Of The Travel Manager: AA Turns Another Screw With Auto-Rebooking Ban

“Corporate customers object to American Airlines decision.” Is this even news anymore? This week’s disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies.  On May 1, AA published revised agreements governing travel agency relationships, with updated…

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