Hellogbye

The Future Of Travel Management Companies: Part Three, Emerging Leaner

Travel management companies are trying to make the most of a time when bookings remain feeble. In addition to staff right-sizing, relocating and retraining, some are trying new technology. A more efficient operation could improve margins. For some, that means accelerating artificial intelligence, which may shift client service propositions and performance measurement. An area of…

BCD Travel Opens Up More APIs To Smooth Corporate Travel’s Innovation Friction

BCD Travel this week said it extended its SolutionSource marketplace concept, giving external developers more application programming interfaces to work with. The related, publicly available Developer Hub details new APIs for access to traveler profiles plus shopping and booking of air, car and hotel. SolutionSource originally provided some static data exports and an API for…

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a request that, once approved, moves to a travel agent for booking. Ideally it’s generated by an interface like a web page form that structures the output. But that’s not always…

Today In Chatbots: Concur’s Hipmunk Demos, HelloGbye Launches

Concur still isn’t saying much about its plans for Hipmunk, but a client conference this month featured a roadmap for its natural language processing capabilities. According to a March 15 tweet by Concur VP of business development R.J. Filipski, Hipmunk showed attendees it was enabling “chatbot-based business travel booking via Concur and your preferred TMC.” Meanwhile,…

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