To engender loyalty, improve client performance and ensure that deals with corporate accounts generate incremental value, airlines need better data and new thinking on tailored discounts and service add-ons, according to McKinsey. As it is, some airlines “struggle to quantify” the impact of individual client relationships on route profitability, a McKinsey spokesperson wrote by email…
Clients told Cvent its transient sourcing products were “adequate,” but the company is shooting higher. As business travel pros begin thinking about 2023 rate negotiations, the company on Tuesday told buyers and suppliers it would update components of its request for proposals technology for this summer. Reducing custom questions and back-and-forth on standard ones are…
American Airlines and Sabre are back in the U.S. District Court for the Southern District of New York. Testimony was scheduled to begin Monday in an antitrust trial that originally went AA’s way, but returned for a redo after an appellate court ruling about mistakes made with jury instructions. An AA win could mean more…
In addition to accessing relevant content when booking travel, making sense of offers and how they stack up continues to be a challenge. Amadeus is working with airlines, travel management companies and corporations to allow for predetermined values on the various components of bundled, branded or otherwise personalized air travel offers at the point of…
One of the biggest challenges of the pandemic for organizational travel program managers is keeping up with changing information and updating travelers on what they need to know. A late summer 2021 poll released last week by the Global Business Travel Association examined travel program communications from the perspectives of more than 500 U.S.-based managed…
New York – Spotnana officials have been calling it the AWS of travel, but the reference only gets you so far outside tech and investment circles. Concepts like open stack and microservices help a little. In corporate travel, though, people want to know whether you are attempting to be a GDS, an OBT, a TMC…
Sabre on Wednesday said former CWT president and CEO Kurt Ekert, who previously spent 14 years as a leader with Travelport and related organizations, would become its president as of Jan. 3. Sean Menke retains the CEO role. The move builds “a leadership team for the future of Sabre,” according to a press statement. A…
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