What should travel managers tell company employees about the distribution changes American Airlines is making? As one communicator who works in the weeds of airline distribution said, it’s clear as mud. But there’s only so much that travelers need to know. A few travel managers offered some ideas, but for the most part, crafting a…
[UPDATE, March 2, 2023: This article was updated to include information from Delta Air Lines.] United Airlines is asking corporate clients to help grow loyalty program membership as part of its new contracting process. “Because we do value our frequent flyer program, it is a consideration when we look at other things we might give…
American Airlines is anticipating that a small number of corporate travel providers will connect with it directly to access substantially all of its fares beginning in April, according to sources familiar with the airline’s talking points. One such player, Spotnana, already announced its arrangement. Another, Navan (formerly TripActions), also has embraced next-generation airline connectivity as…
American Airlines is retreating from the managed corporate travel market and erasing its tracks. According to a World Travel Inc. newsletter, the airline from April 1 will stop providing discounts to companies with less than $1.5 million in annual AA spending. Also as of that date, AA’s corporate accounts “will be provided with points for…
[CORRECTION, Oct. 19, 2022: The original version of this article included outdated information about some Southwest Airlines leisure routes not available to Deem users via certain shopping channels. There are no longer any such restrictions.] Southwest Airlines early this year began “limited” participation in the Google ITA QPX airfare search and shopping system. Corporate online…
[UPDATE, Sept. 19, 2022: GBTA’s Allied Leadership Council elected Marriott International SVP for global sales Tammy Routh as its president and Avis Budget Group SVP for Americas sales Beth Kinerk as vice president. Routh takes a seat on the GBTA board of directors.] Dorothy Dowling will step down from the Global Business Travel Association board…
Airfares are up, planes are full and some major U.S. carriers are reporting record revenues. At the same time, staffing shortages are wrecking customer service, dark economic clouds loom and some worry the recovery in corporate demand is decelerating. According to ARC, U.S. air bookings made by travel agencies that mainly serve commercial clients have…
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