Corporate Travel Management is floating a $5 fee on hotel transactions that don’t generate commissions for the travel management company, according to sources. They did not know whether such a fee would apply to all or hotel-only transactions, online or offline bookings, or existing or new clients. The program could differ by geography. An official…
AmTrav CEO Jeff Klee has some advice for GDSs looking to maintain their positions as pre-eminent corporate travel tech providers. He suggests they embrace new data formats, expand content aggregation into more corners and make things simpler for users. The story of Kodak is a cautionary tale about a once-great company whose leaders misunderstood its…
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
Global distribution system providers are in a “precarious” position thanks to changing economics and roles, according to former Sabre SVP and chief scientist Ben Vinod’s new book, “Mastering The Travel Intermediaries.” Vinod wrote that the adoption of New Distribution Capability means “disintermediation of the GDS is a foregone conclusion,” with the GDS share of the…
The New Distribution Capability is not designed to generate less revenue for airlines. Some argue it’s about increasing yields through upselling and neutered comparison shopping. Many corporate travel buyers’ most notable experiences with NDC are related to surcharges or inaccessible fares. Airlines are using it to reduce distribution costs. One of the purported win-wins is…
Several buyers vented their frustration with Delta for not fixing an issue in its direct channels where, they said, there’s no clear delineation between unused business and unused personal credit. With no mechanism to prevent travelers from using corporate credit for leisure trips, companies lose money and face reporting challenges. It’s a wrinkle in a…
After announcing a few in March, SAP Concur added several enhancements to the roadmap for its upgraded online booking tool, including the ability to change ticketed air trips in Sabre, scheduled for release during the quarter ending in September. Planned for the current quarter is the capability for reservation holds on EDIFACT-based Sabre bookings. The…
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