[UPDATE, Nov. 24: Forecast data from American Express Global Business Travel is included.] [UPDATE, Oct. 1: Information from NYU’s outlook on expected hotel rate increases is included.] For 2016, corporate travel buyers should expect hotel rate growth in the low- to mid-single-digit percentages while airfares on average show little change. Those are the bottom-line conclusions forecast by BCD Travel’s Advito and, separately, Carlson…
On our third podcast episode, Jay Campbell interviews Pam Massey about the new and old challenges of managing travel in a non-governmental organization, and how leadership change is prompting new approaches. Pam shared tips on communication and being flexible on policy for the sake of service quality, as well as her new thinking on travel management company RFPs. Later…
[UPDATE, Nov. 2, 2017: We published new information related to this article here.] [UPDATE, March 8, 2017: Amadeus-connected travel agencies in Canada and the United States now can “seamlessly access and book” Air Canada’s Preferred and Advance paid seats, according to the global distribution system operator. Agents within their standard workflow can use seat maps furnished by Amadeus to sell…
Travel and Transport isn’t in the “mega” TMC category, but it’s big enough now for global aspirations beyond the Radius Travel network it has helped steer for more than 20 years. Investing in overseas markets is one way the Omaha, Neb.-based company is trying to control its future. So is building more proprietary systems, including an agent desktop and a business intelligence platform. After years of exploring agent desktops available from GDS companies and…
Airbnb last month announced that “business demand” surged and more than 1,000 companies had “formally” made it “part of their corporate travel programs.” The statement garnered press about corporate executives clamoring for the service, but it overreached. After our queries, Airbnb deleted the word “formally” from its announcement. [UPDATE, Sept. 21: Oddly, Airbnb has since reinserted the word.] It is unusual for…
[UPDATE, Feb. 3, 2017: ARC discontinued this initiative in late 2015.] Using technology from ARC, Protravel International and Tzell Travel Group are joining the ranks of business travel agencies offering mobile apps. The ProTrip and tZapp apps are downloadable from the Android and iOS stores but not yet out of client beta. According to a spokesperson for the two agencies’ parent company, Travel Leaders…
[UPDATE, Jan. 24, 2018: Delta Air Lines said it reached a new deal with American Airlines to handle customer reaccommodation during bad weather and other disruptions. “The new ticketing and baggage agreement will allow both carriers to rebook customers impacted by irregular operations on one another’s flights,” according to a Delta statement. A Delta official explained that the new deal…
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