Monthly Archives: January 2016

International SOS Commissions New Duty Of Care Code As GBTA Preps TRM Tool Update

By | January 28, 2016

[UPDATE, Sept. 27, 2016: Standards company BSI announced it published the code of practice commissioned by International SOS. Publicly Available Specification 3001:2016 can be purchased here.] [UPDATE, April 8, 2016: We published new information related to this article here.] International SOS commissioned the British Standards Institution to develop a duty of care “code of practice.” Though the approach… Read More »

Academia: Travel Management’s Toughest Sell

By | January 25, 2016

Bridgewater State University institutional travel coordinator Greg DeMelo is on a mission. Having established a cost-saving, insourced travel management program at his school using ARC’s Corporate Travel Department designation, he wants to get all eight other Massachusetts state public universities on board. He’s got a foothold in one. Seemingly like everything in higher ed change management, though, patience… Read More »

Sabre To Deliver AA’s Paid Seats Starting Feb. 2

By | January 22, 2016

[UPDATE, Feb. 4: Sabre announced that AA’s Preferred and Main Cabin Extra Seat now are available in the Sabre global distribution system. A Sabre official said a “phased rollout” will wrap up in mid-February.] Sabre at U.S. points of sale on Feb. 2 will start facilitating American Airlines’ paid seats, according to a Sabre memo to agency subscribers.… Read More »

Why The Midmarket Is Gold For Travel Management Companies

By | January 21, 2016

Considering trends like open booking and self-service, it may be surprising that nearly half of U.S. midmarket firms expect their reliance on travel management companies to grow during the next five years. That was another finding of the Global Business Travel Association’s September survey of more than 200 U.S. travel managers, also covered here and here

How Good Is Card Swipe Data For TRM?

By | January 20, 2016

[UPDATE, Oct. 13, 2016: According to Business Travel News, Concur in early 2017 will include expense receipts and credit card transactions to augment traveler tracking within the Concur Messaging system.] During a crisis, business travelers don’t always check in with their companies when requested to do so. That may result from complacency or ignorance to corporate policies. Perhaps… Read More »

Is There Money Hiding In Your Email?

By | January 14, 2016

BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to clients there but the… Read More »