Our seventh podcast episode features an interview Jay Campbell conducted in November with Judy Bauer, a longtime travel management practitioner recently retired from Marsh & McLennan Companies. Judy is keeping her hand in the business, taking the occasional project, but she has turned over MMC’s large travel program to her team members including Greg Wilczek and…
[UPDATE, Sept. 27, 2016: Standards company BSI announced it published the code of practice commissioned by International SOS. Publicly Available Specification 3001:2016 can be purchased here.] [UPDATE, April 8, 2016: We published new information related to this article here.] International SOS commissioned the British Standards Institution to develop a duty of care “code of practice.” Though the approach and scope…
Bridgewater State University institutional travel coordinator Greg DeMelo is on a mission. Having established a cost-saving, insourced travel management program at his school using ARC’s Corporate Travel Department designation, he wants to get all eight other Massachusetts state public universities on board. He’s got a foothold in one. Seemingly like everything in higher ed change management, though, patience is paramount….
[UPDATE, Feb. 4: Sabre announced that AA’s Preferred and Main Cabin Extra Seat now are available in the Sabre global distribution system. A Sabre official said a “phased rollout” will wrap up in mid-February.] Sabre at U.S. points of sale on Feb. 2 will start facilitating American Airlines’ paid seats, according to a Sabre memo to agency subscribers. Those seats…
Considering trends like open booking and self-service, it may be surprising that nearly half of U.S. midmarket firms expect their reliance on travel management companies to grow during the next five years. That was another finding of the Global Business Travel Association’s September survey of more than 200 U.S. travel managers, also covered here and here. Seventy-three of the respondents…
During a crisis, business travelers don’t always check in with their companies when requested to do so. That may result from complacency or ignorance to corporate policies. Perhaps their phones are lost or not working. Travelers might have booked outside designated channels and their employers don’t know where they are — or even where they should be. Or maybe they…
BCD Travel is working with undisclosed partners to help clients process compensation claims when airlines fail to meet regulatory standards for service. European Commission Regulation 261/2004 calls for varying payouts on cancellations, long delays or involuntary denied boarding. The new BCD program applies to travel to, within and (on EU carriers) from Europe. It’s available to clients there but the company also…
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