[UPDATE, Mar. 29, 2021: Pana was acquired by Coupa.] At a time when corporate employees, much less non-employees, are not really traveling, guest travel specialist Pana last month announced it raised $3.6 million to support its “next” product. Appearing on The Company Dime’s Teleconference last week, Pana CEO and co-founder Devon Tivona said the new…
Adelman Travel Group built what it considers a first-of-its-kind self-service travel authorization tool. Called Hot Spot Approvals, the proprietary technology allows clients to assign approvers to particular travelers or establish start and end dates without having to ask the TMC for help. The “intuitive, web-based, simple” system doesn’t rely on traditional hierarchy data, according to…
Readers, please note our Disclosure about conflicts of interest at the bottom of this article. The GBTA board of directors asked law firm Polsinelli to review a host of allegations made by current and former staff members against its leadership. Previously undisclosed, the investigation and related claims pile on to what was already a bad…
[UPDATE, June 15, 2020: Alaska Airlines, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines and United Airlines announced that violations of their face covering policies could result in suspension of flying privileges.] A Delta executive during a Wednesday webinar suggested that if a passenger tries to show their face at the wrong…
The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to rethink servicing configurations, training and service level agreements. TMCs are taking different approaches as they experiment. It’s all a work in progress. Fundamental change for large call centers and veteran…
In a move that opens up opportunities for risk management and communications firms, SAP Concur is sunsetting its TMC Messaging service. The company declined to offer details; multiple industry sources conveyed knowledge of the plan, shared with customers during the past few months. With TMC Messaging, travel management companies can locate travelers and communicate with…
BCD Travel acquired Milwaukee-based travel management company Adelman Travel Group, a member of the BCD Travel Affiliates program. Terms were not disclosed. BCD Travel in 2015 acquired World Travel Service and in 2017 raised its position in Acendas Travel. Last month it bought a majority stake in Japan-based partner Hitachi Travel Bureau. That followed investments…
End of content
End of content
