Airlines Reporting Corporation

Business Travel Is Back But Staffing, Service And Satisfaction Are Stressed

Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that’s within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going…

Delta Remains More Confident Than Some In Business Travel Recovery

Delta is always first among publicly traded airlines to report quarterly earnings. Its boss, Ed Bastian, typically talks more about the corporate travel market than peers at other airlines. Thursday offered no exception, as he told Wall Street analysts to expect a strong spring and summer. “While the new variant is not done, it appears…

Delta Attack On SAP Concur Epitomizes Growing Impatience In Airline Distribution

With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it’s not just them; perhaps the pandemic is a boon for plain speaking….

Expecting More Non-GDS Fares, Air Canada To Launch Tool For Travel Agencies To Service Direct Bookings And Access NDC

Air Canada 18 years ago debuted fare families, a response to low-cost competition that set off a revolution in airline pricing. The company’s decision shortly thereafter to make some fares exclusive to its direct channels augured similar moves more than a decade later by big carriers in Europe and elsewhere. Is Montréal changing the game…

End Of An Era As Carlson Family Agrees To Reduce Equity To Cut CWT’s Debt

The descendants of Curt Carlson will no longer serve on CWT’s board of directors under a proposed financial restructuring, announced Wednesday, to repair the travel management company’s balance sheet and dilute the family’s stake. Holders of over 90 percent of CWT’s outstanding debt agreed to a deal that would make majority owners of a handful…

Direct Airline Booking Took Share From Indirect During The Pandemic, But Will It Last?

As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…

Polls Show Signs Of Optimism As Corporate Travel Remains Off By Roughly 70 Percent Versus 2019

The latest in a recurring survey by the Global Business Travel Association showed growing optimism among corporate travel buyers regarding their colleagues’ willingness to travel. Seventy-five percent of 290 buyer members from around the world last week indicated their companies’ employees were “very” or “somewhat” willing to travel for business “in the current environment,” according…

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