The consensus among execs at airlines, travel management companies, global distribution system firms and other tech intermediaries is that NDC should become mainstream this year (if it hasn’t already). Not all buyers are like-minded. Industry metrics reflect a stall in momentum. Many corporate customers remain unconvinced about growing NDC. Some program managers who had enabled…
Consulting firm ZS is working with ARC subsidiary Traverse Technologies on a blockchain-based traveler profile system that, as ZS travel lead Sarah Hayden described it, would “put the data ownership back in the hands of the traveler.” ZS uses Traverse to support its direct booking programs with American and United. It’s in the midst of moving…
Several buyers vented their frustration with Delta for not fixing an issue in its direct channels where, they said, there’s no clear delineation between unused business and unused personal credit. With no mechanism to prevent travelers from using corporate credit for leisure trips, companies lose money and face reporting challenges. It’s a wrinkle in a…
After announcing a few in March, SAP Concur added several enhancements to the roadmap for its upgraded online booking tool, including the ability to change ticketed air trips in Sabre, scheduled for release during the quarter ending in September. Planned for the current quarter is the capability for reservation holds on EDIFACT-based Sabre bookings. The…
About 34 percent of 326 travel buyers polled last month by GBTA said their companies had begun implementing NDC-enabled channels, with varying degrees of success, up from 18 percent a year earlier. But half of respondents said they had not started to implement NDC — essentially unchanged from polls in April and October last year….
Steven Mandelbaum is senior vice president for business solutions at education consulting firm EAB, which he joined in 2000. He has managed travel throughout much of that time and now has responsibility for most internal operations, including technology, real estate, events, employee experience and strategic vendor partnerships. Travel represents about 20 percent of his job,…
Washington, D.C. — There’s a darker side of sustainability in the airline industry, and attendees to an ARC/ATPCo event here got glimpses from those on the inside. It’s not all about headline-grabbing greenwashing. Profit-minded motivations drive different interpretations of sustainability data and can hamper efforts to make offsets and SAF contributions more accessible to already-confused…
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