Posted in Negotiating Risk Suppliers Sustainability

Reporter’s Notebook: Feds On Health Passports, Buyers On TMC Services, Hotel Sourcing Strategies, Going Green In Lodging

Today’s industry dialogue is all about how and when business travel comes back. A big part of the how is making travelers feel confident and…

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Posted in Distribution Policy Productivity

The Pandemic Slowed Growth In Online Booking Adoption

The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It…

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Posted in Risk Suppliers

Travel Again Gathers 19 Groups To Unify Business Travel’s Voice

The Travel Again initiative is gaining steam as travel industry associations endorse its framework for recovery. Meeting Professionals International in February and the National Limousine…

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Posted in Productivity Service Suppliers

Expensify, Kayak Embark On Latest Of So Many Attempts To Reach Small To Medium-Sized Businesses

The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps…

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Posted in Productivity Risk Service Suppliers

American Express GBT Diversifies Services While Everyone Is A VIP Traveler, For Now

Buying Ovation Travel Group boosts American Express Global Business Travel’s high-touch service. Ovation made a name for itself in that area and sometimes provides travel…

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Posted in Suppliers

American Express Global Business Travel Acquires Ovation Travel Group, A Coveted High-End Specialist

Consolidation in the travel management company business continues apace. On Thursday, American Express Global Business Travel, the largest player, announced its acquisition of New York-based…

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Posted in Distribution Suppliers

Explainer: Full Participation Is Not Full Content And Why It Matters

At the end of 2020, Sabre and Southwest Airlines announced they had come to terms on a “full participation” agreement. Some might not be clear…

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