Tag Archives: American Express Global Business Travel

HRG Buy Would Boost GBT’s Proprietary Network, Topple Some Partnerships

If it proceeds as planned, HRG’s acquisition by American Express Global Business Travel would give the latter new proprietary operations in Austria, Italy and Russia. As if integration of acquired companies isn’t difficult enough, GBT also would need to sort out a complicated array of relationships the two travel management companies hold in markets where they don’t own… Read More »

CWT Will Add Non-GDS Booking Fees

Carlson Wagonlit Travel on March 1 will add new fees for “non-GDS” airline bookings. They are a $10 charge for transactions via online booking tools and $15 for agent-assisted transactions. These fees won’t apply to existing clients, at least until current contracts are up for renewal, according to a Feb. 22 client letter from CWT chief customer officer… Read More »

How The Amex GBT Acquisition Of HRG Could Change Supplier, Buyer Economics

Achieving economies of scale is a big part of the proposed American Express Global Business Travel acquisition of HRG. More influence on airline distribution evolution is a bonus. GBT also might gain pricing power on some client bids. Another big driver? Greater clout to generate more revenue from suppliers. While that’s always a motivator for TMCs to get bigger, is that all… Read More »

NDC-As-Lever Is Loser In GBT Buy Of HRG

There will be winners and losers if the proposed acquisition of Hogg Robinson Group’s travel management company unit by American Express Global Business Travel happens. One of the wounded is neither person nor company. It’s a program: the New Distribution Capability. Don’t blame NDC. It’s just a messaging standard. The real loser is the method in which certain… Read More »

American Express Global Business Travel To Acquire Hogg Robinson Group, Fraedom To Visa

Now that’s a mega. American Express Global Business Travel today announced plans to acquire Hogg Robinson Group in an all-cash deal. Both are among the top four global travel management companies. Publicly traded HRG also announced it would sell its Fraedom software business to Visa for 142 million pounds ($198 million). Depending on conditions related to the Fraedom sale,… Read More »

Sought-After Travel Data Protection Code Not Forthcoming Despite GDPR

Wouldn’t it be nice if there were a seal of approval for the protection of business travelers’ data and privacy? There are certifications for data security, but none really for privacy. There has been talk about a travel code of conduct, but no movement. Some fear the travel industry won’t get its act together before running into legal… Read More »

Explainer: The European Union’s General Data Protection Regulation And Business Travel

Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to the current data protection regime, GDPR “applies to all companies processing the personal… Read More »

The Year In Polls: Despite Irritations, Business Travelers Are Happy

Travel management’s top priority for a long time was cost control. Now, duty of care and traveler safety are front and center. Traveler satisfaction continues to rank a bit lower (1, 2). Nevertheless, corporate travelers seem to be a pretty satisfied bunch, at least according to 2017 industry research. It sounds counter-intuitive. Business travel is grueling. The list of headaches and… Read More »

Substantial Progress On Gender Balance Eludes Business Travel Professionals

EasyJet last month took heat for a gender pay disparity that it attributed to the preponderance of males among its pilots. The company also is paying its incoming CEO more than his female predecessor. If only such discrepancies were unique to easyJet. Throughout the travel industry, women remain under-represented in executive ranks and boardrooms. In travel management, they’re clearly underpaid… Read More »

GBT, HRG Take Amadeus Deal To Avoid British Airways, Iberia Nov. 1 GDS Surcharge

There are three weeks to go before a surcharge takes effect on global distribution system bookings with British Airways and Iberia. Big travel management companies are revealing that they’re avoiding the fee on bookings through Amadeus thanks to the GDS company’s agreements with the airlines. Following a related Hogg Robinson Group announcement last week, American Express Global Business Travel… Read More »