You can’t manage what you don’t measure, but how do you measure? That question has hindered the business travel sector’s assessment of environmental impact for years. Two-thirds of 216 buyer respondents to a GBTA poll this month said sustainability had prompted them to review travel policies — the most of any listed factor. Yet, in…
Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…
Cvent merged with special purpose acquisition company Dragoneer Growth Opportunities and went public on the Nasdaq in December. Shares opened Monday 62 percent lower, against a 28 percent fall for the exchange as a whole. American Express Global Business Travel merged with SPAC Apollo Strategic Growth Capital to go public May 31 on the New…
American Express Global Business Travel VP for global product and user experience Mark McSpadden issues a call to action to advance sustainable travel. As the travel industry emerges from the pandemic, we have never experienced a stronger push to transform travel into a catalyst for environmental progress. After seeing the negative impact of zero travel,…
With business travel recovery accelerating faster than most projected a few months ago, American Express Global Business Travel expects to ratchet up revenue generation and earnings. In what is likely its last quarterly earnings report before becoming a public company, GBT on Tuesday pointed to solid trends among large clients and for international travel. “Smaller…
The disparity in what the largest travel management companies pay men and women really doesn’t amount to much, according to the firms. Data reported to the government of the United Kingdom tells a different story, at least for their employees there. American Express Global Business Travel said its U.K. gender pay report painted a misleading…
Reporting on industry recovery, some travel suppliers have pointed to an uptick in trips that combine business and leisure. Such blended activity is nothing new, but the pandemic elevated its profile thanks to the changing nature of work, more employee-friendly approaches and the shock to travel itself. For organizations, the related considerations include whether to…
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