Posted in Distribution Risk Suppliers

Big TMCs Hire Familiar Lobbyist As Public Policy Encroaches, Uncertainty Persists

American Express Global Business Travel, BCD Travel and other large travel management companies banded together and engaged Monument Advocacy, a Washington lobby group. They want…

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Posted in Risk Suppliers

Beyond Contingency: Deep Corporate Travel Cuts Hit Business Outcomes

Travel suppliers are reeling from the coronavirus outbreak. Many executives feel the reaction is overblown, but there’s not much they can do. Industry professionals are…

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Posted in Productivity Service Suppliers

Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics

The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…

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Posted in Suppliers

With Enterprise Value Of $5 Billion, American Express Global Business Travel Gets Ten-Year Commitments From Investors, Key Leaders

As part of a recapitalization agreement announced Tuesday, existing and new investors in the American Express Global Business Travel joint venture made a ten-year commitment….

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Posted in Payment

Under Amex’s Shadow, Travel Management Companies Tighten Payment Ties

BCD Travel on Thursday announced it would become UATP’s first travel management company issuer of lodge card accounts. An official from CWT said the TMC…

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Posted in Suppliers Sustainability

Airlines Design New Ways For Corporate Clients To Mitigate Environmental Impacts

Amid policy debates over fuel taxes and dissatisfaction with carbon offsets, two Europe-based carriers this summer stepped up to provide customers a direct means to…

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Posted in Methods Productivity Service

Goodbye Consumers, Hello Corporates: New Entrant Pivots, Signs Amex GBT To Automate Email Requests

Any corporate travel operations professional can tell you that a lot of business travel bookings start with email. Sometimes this takes the form of a…

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