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As TMCs Work Through Staffing Challenges, Clients Envision The Counselor Of The Future

It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…

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Google Raises The Bar On Provision Of Point-Of-Sale Emissions Data

Google Flights search results include estimated carbon emissions as of this month. Though some questioned the data and the methodology behind it, many welcomed the development as the travel industry claims a laser focus on environmental protection. Meanwhile, Serko is among the corporate booking tool providers with new point-of-sale emissions displays.  More travel managers are…

Op Ed: AmTrav CEO Jeff Klee On The (Possible) End Of Airline Distribution As We Know It

Airline distribution has been evolving, at times quickly or slowly, for decades. The potential for change has always been great. How does it look when seemingly everything is changing? AmTrav CEO Jeff Klee delivers his take. For all the talk about using the pandemic to rethink everything, it’s looking more and more like the new…

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Richer Info, Tighter Integration, Acquisitions Propel Corporate Online Booking Technology

Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…

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Joining Bevy Of Return-To-Travel Info Services, New Firm’s Data Scientists See Safe Travel For Most People And Places By July

As various industry entities work on the problem of informing business travelers of whether they can or should go here or there, and what they need to do, a new player from the world of data science appears to have something new.  Using more than 30 data sources, GoPass Global’s APIs reflect pandemic conditions through…

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Expensify, Kayak Embark On Latest Of So Many Attempts To Reach Small To Medium-Sized Businesses

The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…

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There Are Headwinds, But Supplier Revenue Will Come Back To Travel Management Companies

Last year, business travel professionals talked a lot about the fees that travel management companies charge their corporate clients — some saying they needed to evolve. The discussion continued into 2021, including via a new report from The BTA in the United Kingdom. Like many of last year’s conversations, the report didn’t say a lot…