Why do travel management professionals care whether travelers book hotel stays at the same time as flights? There are pragmatic and financial reasons, and several methods to close the loop. Hotel attachment occurs when a lodging booking happens with an air booking, either through an agent or a designated booking tool. The higher the ratio,…
Corporate Travel Management is floating a $5 fee on hotel transactions that don’t generate commissions for the travel management company, according to sources. They did not know whether such a fee would apply to all or hotel-only transactions, online or offline bookings, or existing or new clients. The program could differ by geography. An official…
New York — Maureen Brady in August stepped down from her role as chief commercial officer in North America at Corporate Travel Management after five years with the company and more than 30 years at seven other TMCs of various kinds. She’s taking a career break — not using the “R word” yet — and…
After announcing a few in March, SAP Concur added several enhancements to the roadmap for its upgraded online booking tool, including the ability to change ticketed air trips in Sabre, scheduled for release during the quarter ending in September. Planned for the current quarter is the capability for reservation holds on EDIFACT-based Sabre bookings. The…
AmTrav CEO Jeff Klee caused a stir with a Jan. 29 column in which he relayed an anecdote about a customer of a large travel management company hearing from a travel advisor that their “booking tool withholds some flight options on purpose in order to drive more revenue from phone calls.” Reactions from multiple executive-level…
How much more can a travel management company make when corporate customers use its proprietary booking technology? Flight Centre Travel Group’s head of corporate travel wouldn’t specifically say, but his answer during a Tuesday evening conference call with equities analysts was instructive. With its own tools, the TMC has to cover maintenance and development costs….
In a Jan. 29 Business Travel News column, SAP Concur Travel president Charlie Sultan predicted that distribution changes would “disrupt” travel management company revenue streams and combine with tech investment pressures to prompt “further TMC consolidation.” He didn’t cover Concur’s role. Parent SAP considered buying CWT but decided against it last week, according to sources…
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