Last year, business travel professionals talked a lot about the fees that travel management companies charge their corporate clients — some saying they needed to evolve. The discussion continued into 2021, including via a new report from The BTA in the United Kingdom. Like many of last year’s conversations, the report didn’t say a lot…
If your travel management company isn’t ARC-accredited and doesn’t use a global distribution system, is it not a TMC? According to Flightfox co-founder Todd Sullivan, it depends on what you need. He bills the company as a new kind of animal in business travel. Its agents aren’t agents. They’re experts. It’s not about going after…
Twenty-year industry consultant Donald Swartz is reinventing his shingle. The Florida-based managing director of Corporate Travel Buyer Resources wants to streamline the corporate travel procurement process. New programs represent selected sets of suppliers and travel management companies, offering clients consortia rates and quicker sourcing. The services are most likely to appeal to companies spending under…
TMC industry veteran John Harvey in January asked whether changing market forces and increased demand for greater value and transparency in the channel would bring about a next-generation travel management company model. Since then he’s been considering what the new model could be. Should a TMC’s core intention be to make money from the travel…
Travelport has agreements with “major” hotel and travel management company partners to pilot a hotel commission tracking and collection system using blockchain technology from IBM. Travelport chief architect Mike Croucher said during a Monday interview that he would be disappointed if the initiative did not produce a working solution this year. Other industry efforts to…
Supplier revenue is important to travel agencies. Marketshare and incremental volume are important to airlines. A startup wants to provide both sides a platform for examining and optimizing airline incentive programs. There are many of those. Some are front-end commissions and others are back-end override deals. They can include overall volume goals and targets for…
HRS is expanding its reach, adding services and picking up big-name clients. As it does, it steps on the toes of some travel management companies, especially the biggest players. They’re chasing the same money. For some travel program managers, the flow of supplier commissions has financial implications while the provision of HRS content has practical…
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