Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort…
It’s nothing new for an airline to generate revenue from something other than ticket sales, but Delta Air Lines is taking this to new heights. The company expects sales of SkyMiles points to co-branded card partner American Express to top $7 billion next year. That would be about as much as American, Southwest and United…
After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…
As part of an effort to automate business-to-business transactions for 40,000 customers that use its enterprise resource planning software, Oracle Corp. on Wednesday announced corporate card integration with JPMorgan Chase. The travel card and expenses initiative would reduce the expense reimbursement cycle through a new touchless mobile experience. “When a mutual customer’s linked JPMorgan corporate…
Not yet three years old, New York-based Ramp Business Corporation last month confirmed new financing of $750 million at a valuation of $8.1 billion. It announced that more than 5,000 businesses were on its platform, which “is powering over $5 billion of annualized payments volume.” It’s a tech firm that offers payments rather than a…
JPMorgan Chase agreed to acquire Frosch, a large travel agency with a mix of corporate business, independent contractors and technology, according to a Wednesday report in The Beat. Frosch officials declined to comment on the report, which cited an internal memo, but redirected an inquiry to a spokesperson for JPMorgan Chase. The official had not…
U.S. Bancorp’s acquisition of expense management software builder and travel agency TravelBank culminates a series of investments to build integrated business software and services, accelerate midmarket demand for banking and payments, and fend off financial technology firms. Banks traditionally picked up small business clients through lending and banking, but a digital revolution has changed that,…
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