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American Express Global Business Travel’s ‘Peer’ Set Shows Investors Multiple Ways To View TMCs

When American Express Global Business Travel last month announced plans to go public during the first half of this year via a merger with a blank check company, it noted a set of “most relevant” publicly traded peer companies. These included the only public travel agency firm totally focused on business, Australia-based Corporate Travel Management,…

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Amex GBT Claims ‘Highest’ Net Promoter Scores Based On McKinsey Survey It Won’t Share

Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…

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Op Ed: Danny Hood On Recovery Strategies For The Travel Industry

Danny Hood has seen it all during a career spanning four decades. In 1993 he joined WorldTravel Partners, which became WorldTravel BTI in 2001 and BCD Travel in 2006. He served the company as president of the Americas until 2010. Over the years, corporate travel boomed and busted a few times, and Hood was involved…

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Reporter’s Notebook: Announcements Timed With GBTA Convention Address Recovery, Risk, Service

The Global Business Travel Association on Wednesday welcomed back its Media Day event at the start of the annual convention. More series of presentations than press conference, the event requires presenters — companies that sponsor or exhibit at the convention and pay extra to be involved — to agree to withhold their announcements until the…

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Veteran TMC Exec Attempts Pricier New Entrant As Covid Complexity, Staffing Volatility Continue

Corporate travel buyers appreciate the Covid-related information delivered by their travel management companies and tech partners. The problem is, many travelers don’t read it and would rather call or email someone. Everyone hopes confusion over travel documentation requirements will wane — if not the prerequisites themselves — but many see the additional care needed to…

Reporter’s Notebook: Universities Turn To Policy Mandates

The pandemic was a wake-up call not only for corporations with loose or non-existent travel policies but also for collegiate travel, an area notorious for lagging program compliance. Some universities enacted travel policy mandates or found strong rationale to maintain them, and adjusted program rules to match their vaccine requirements. Like in the corporate world,…

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Google Raises The Bar On Provision Of Point-Of-Sale Emissions Data

Google Flights search results include estimated carbon emissions as of this month. Though some questioned the data and the methodology behind it, many welcomed the development as the travel industry claims a laser focus on environmental protection. Meanwhile, Serko is among the corporate booking tool providers with new point-of-sale emissions displays.  More travel managers are…