The pandemic era’s geopolitical tensions caused concern among economic globalization advocates. Despite rising nationalism and efforts to reduce reliance on global supply chains, new data shows the appetite for consolidated global travel management remains strong. Corporates say they’re not going back. “There is a clear trend toward consolidation,” according to the United Kingdom’s Competition and…
Corporate Travel Management is floating a $5 fee on hotel transactions that don’t generate commissions for the travel management company, according to sources. They did not know whether such a fee would apply to all or hotel-only transactions, online or offline bookings, or existing or new clients. The program could differ by geography. An official…
New York — Maureen Brady in August stepped down from her role as chief commercial officer in North America at Corporate Travel Management after five years with the company and more than 30 years at seven other TMCs of various kinds. She’s taking a career break — not using the “R word” yet — and…
The United Kingdom Competition and Markets Authority published more details on Aug. 30 about how it arrived at the need for an “in-depth” phase in its review of American Express Global Business Travel’s planned acquisition of CWT. It also posted a timeline, with the review scheduled to terminate by Jan. 25, 2025. GBT execs aim…
TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…
More hotel sales and a chatbot are helping Corporate Travel Management handle more business with fewer people. Called Scout, the chatbot rolled out to all CTM regions as of June 2024. Describing the impact on efficiency, executives during a Tuesday analyst conference call cited an 11 percent increase in revenue in Australia and New Zealand…
How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…
End of content
End of content
