Following the advent of corporate traveler self-bookings, travel management company competitors often blamed Egencia and its ilk for sparking a race to the bottom on client transaction fees. Part of the rationale was that as a more technologically oriented company, it was more efficient and enjoyed higher self-service adoption. Rivals tended to argue that they…
When American Express Global Business Travel last month announced plans to go public during the first half of this year via a merger with a blank check company, it noted a set of “most relevant” publicly traded peer companies. These included the only public travel agency firm totally focused on business, Australia-based Corporate Travel Management,…
Flexibility, support for mental well-being, time off and self-care are among the top priorities for human resources today as organizations grapple with effects of the pandemic beyond the physical health threat. Workloads grew for those still employed, and burnout is epidemic. Dónde . . . The full content is available to subscribers Username or Email…
The planned acquisition by American Express Global Business Travel of Egencia has multiple implications depending on the party in question. For GBT, it’s about scale, particularly in the online midmarket. GBT has long coveted this segment, which has a fresh batch of well-funded competition. The deal will avail GBT’s big corporate accounts of more attractive…
Amercian Express Global Business Travel made a “binding offer” to buy Expedia’s Egencia and Expedia agreed to “become a shareholder in, and enter a long-term strategic commercial agreement” with GBT. That includes GBT’s use of Expedia’s hotel program. “GBT would continue to invest in the Egencia brand, its people and technology, as part of the…
Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…
The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…
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