Spotnana VP of strategy and partnerships Johnny Thorsen last month called out airlines for disparities between pre-travel emissions estimates and a trip’s actual impact. There are understandable reasons for gaps, but Thorsen and others say airlines should be more forthcoming about post-trip information. To counteract discrepancies, Spotnana is creating what Thorsen called a “greenwashing ratio.”…
While continuing to argue that retailing capabilities in traditional connections and displays could improve, a Delta Air Lines exec on Wednesday said a New Distribution Capability project with Sabre that the airline halted a couple of years ago had “very much restarted.” Also this week, Delta officials clarified 2020 comments widely taken to mean NDC…
Travel tech startup Spotnana several weeks ago activated “advanced,” direct integration with American Airlines to give travelers and agents booking and full post-ticketing capabilities, ARC/BSP settlement and access to new products. By using the airline’s NDC-compliant application programming interface from Accelya, the pair went live with offers that are not currently available in Sabre. “We…
Following his intimate involvement in an award-winning NDC corporate travel program, Tony D’Astolfo of Serko, in his unique way, spotlights one of the unsolved issues: the economics. Many have debated whether airline distribution evolution is mainly about the technology or the money. Both matter. They say you should never talk politics or religion. These days…
Ten years after the International Air Transport Association introduced its New Distribution Capability standards for web-based protocols to sell airline products, corporate travel bookings using those protocols remain a drop in the bucket. Including leisure bookings, NDC’s penetration of indirect distribution for IATA member airlines in the quarter ending in March was 10 percent, driven…
You can’t manage what you don’t measure, but how do you measure? That question has hindered the business travel sector’s assessment of environmental impact for years. Two-thirds of 216 buyer respondents to a GBTA poll this month said sustainability had prompted them to review travel policies — the most of any listed factor. Yet, in…
To engender loyalty, improve client performance and ensure that deals with corporate accounts generate incremental value, airlines need better data and new thinking on tailored discounts and service add-ons, according to McKinsey. As it is, some airlines “struggle to quantify” the impact of individual client relationships on route profitability, a McKinsey spokesperson wrote by email…
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