To engender loyalty, improve client performance and ensure that deals with corporate accounts generate incremental value, airlines need better data and new thinking on tailored discounts and service add-ons, according to McKinsey. As it is, some airlines “struggle to quantify” the impact of individual client relationships on route profitability, a McKinsey spokesperson wrote by email…
As corporate travel managers work to meet their leaders’ dictates on climate change, they have new needs. Travel management companies, tech firms and other service providers continue developing solutions. CWT, for example, partnered with carbon intelligence platform Thrust Carbon to provide carbon footprint indicators on its myCWT mobile and web booking points of sale. Point-of-sale…
Should mask rules on planes be lifted? Several British airlines have just suspended the requirement, but in the United States, the mandate, to be reviewed next month, remains. Here’s a look at where things stand by Heather Murphy. Air travel has been one of the last holdouts for strict pandemic mask requirements. In the United…
As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…
People share a lot of personal information through digital channels, and the entities they interact with access more of it than they need. Individuals have little control over the transmission of their data and who gets what. The concept of a decentralized, self-sovereign identity fixes that while addressing cybersecurity and streamlining processes. A self-sovereign identity…
With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it’s not just them; perhaps the pandemic is a boon for plain speaking….
Air Canada 18 years ago debuted fare families, a response to low-cost competition that set off a revolution in airline pricing. The company’s decision shortly thereafter to make some fares exclusive to its direct channels augured similar moves more than a decade later by big carriers in Europe and elsewhere. Is Montréal changing the game…
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