When responding in late August to competition concerns raised by the U.K. Competition and Markets Authority over their proposed combination, leaders at American Express Global Business Travel and CWT must have held their noses. Their redacted response, released last week, showed that to get the deal approved, execs surmised they had to “big up” their…
Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability protocols. Accelya, ARC and Google will support Delta as it collaborates with corporate travel intermediaries on new distribution methods. The announcement comes as Delta’s agreement with Sabre…
Three Democratic U.S. senators on July 27 introduced legislation that would levy surcharges of up to $600 per flight on first and business class airline passengers. Meant to “curb wasteful greenhouse gas emissions,” fund climate projects and motivate airlines to fly cleaner, the program also would charge private jet users. Even if it advances through…
Big data company Cerebri created a carbon calculator and examined the variance between pre-trip predictions and actual flight emissions. Its model produced overall results that fell within 1 percent of actuals, though for any given flight, the swing was plus or minus 10 percent, according to co-founder and CEO Jean Belanger. Launched in 2016, Cerebri…
American Express Global Business Travel engaged airline tech consultancy T2RL to gather information about non-GDS airline content aggregators. “It’s important for GBT to stay informed of all industry innovators and tech developers, and we often work with people who look at the industry differently,” said Martin Ferguson, the company’s VP for global communications, public affairs…
Industry agitators including the outspoken Johnny Thorsen of Spotnana assailed American Express Global Business Travel’s list of 162 NDC requirements as a barrier to innovation. Not Aeronology CEO Russell Carstensen. The Australia-based travel management veteran welcomed GBT’s prerequisites for full NDC support. He claimed his company’s Taero agent booking platform has checked off 155 of…
In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
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