Health and security specialist International SOS partnered with AirHelp to support client travelers in obtaining compensation when their flights are canceled or heavily delayed. The alliance comes as the U.S. Department of Transportation, in the waning days of the Biden Administration, floats new rules to protect passengers from such disruptions, including mandatory cash compensation paid…
A fresh approach to hotel safety and security is taking shape across the pond. Seeking input from around the industry, the Accommodation Conformity working group of the relatively new, U.K.-based Travel Risk Academy envisions a framework backed by technology initially designed for managing serviced apartments. The plan is to publish criteria for industry review by…
United Airlines offers data feeds on behalf of corporate clients to several travel risk management providers. This is helpful for capturing info on direct bookings and changes made with the airline. However, some travel risk management providers, including Everbridge, “refuse to work with us,” according to United Airlines senior manager for digital sales Mike Fitzgerald….
As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…
Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…
With cost savings from NDC “not turning out to be what it was meant to be,” Air France’s chief commercial officer last week lambasted American Airlines‘ distribution plan. “American Airlines is leading the way — they think they’re leading the way — in new distribution strategies,” said Angus Clarke during an Air France-KLM Group investor…
Duty of care is top of mind and ISO guidance on travel risk management is becoming more familiar to those involved in corporate travel. Still, many organizations don’t know which suppliers and third parties can meet TRM program needs. Aiming to plug that knowledge gap, the GBTA Risk Committee surveyed providers, reviewed supporting evidence and…
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