Posted in Culture

Fernão Loureiro On Embracing Loyalty Programs

Most companies don’t insist that travelers hand over loyalty program points accrued during business travel. Philips Latin America outsourced regional business travel manager Fernão Loureiro…

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Posted in Productivity Risk

A Few Minutes With JoeSentMe’s Joe Brancatelli

Jay Campbell this week spoke for about seven minutes with columnist Joe Brancatelli from Joe Sent Me, a website for business travelers. Brancatelli talked about…

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Posted in Culture Policy

Why Don’t Companies Reward Policy-Compliant Travelers With Loyalty Points?

Efforts encouraging corporate travelers to do the right thing run the gamut. Punitive measures for policy noncompliance range from informing managers to withholding reimbursement. Short of…

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Posted in Distribution

Global Hotel Content Access For Travel Management Is On The Rise

Marriott’s plan to offer free Wi-Fi on direct bookings by loyalty members will cause channel conflict for many in business travel. Yet, it’s an oddity…

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Posted in Distribution Negotiating Suppliers

Starwood May Be Next As Marriott Wi-Fi Move Catches Corporates In OTA ‘Crossfire’

Starwood Hotels & Resorts appears poised to drop Wi-Fi fees for loyalty program members booking through its apps, websites and call centers. A similar plan at Marriott International announced last month and due to take effect Jan. 15 is upsetting many travel management professionals. This is collateral damage for Marriott, which is aiming to build traveler loyalty and better compete with online travel agencies.

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