loyalty program

Want To Hold Onto Elite Status With Your Airline? It’s Going To Cost You.

There was a moment at the height of the pandemic when rewards programs were lowering the velvet rope for more than the privileged few. According to this article by Victoria M. Walker, it’s time to prepare for the “great reset” in elite status. There’s nothing quite like getting special treatment while traveling. Think complimentary upgrades…

Single-Carrier Route Mandates Cut Air Spend For Software Firm Finastra

Multinational travel programs typically use at least two of the three major airline partner groupings, and many use all three. U.K.-based financial software firm Finastra in 2019 committed to providing all its business on a lucrative international route to just one. After seeing savings by aggregating that spending, the company is hunting for similar opportunities…

Marriott Sees Progress, Seeks ‘Time And Patience’ To Get Back To Expected Service Levels

Corporate travel buyers and travelers have lost some confidence in the services and quality to expect at hotels, but Marriott International doesn’t see that making its way into contractual relationships with corporate accounts.  “It’s only come up a couple times, and we have actually tried our best not to engage in those conversations,” said Julius…

How Frequent Flier Programs Are Changing In A Changed World

Loyalty programs can work against managed travel goals when individual travelers and their employers don’t have the same preferred travel suppliers. But incentives for leisure time can also help reinforce corporate rules when there is alignment. The following article by Julie Weed highlights recent changes including the de-emphasis of mileage runs. The pandemic made an…

Big Airlines, Card Companies Build ‘Airport Lounges Of Tomorrow’

With unruly passengers, fears of virus transmission and understaffed airport concessions, a quiet place to sit, work and eat can go a long way. American, Delta and United airlines within the next few months will reopen nearly all domestic airport lounges. Card companies Chase and Capital One are preparing brand new airport clubs, competing with…

Former American Airlines Strategist Envisions Shift In Corporate Travel Discounts And Agency Incentives

What if airline incentives paid to travel management companies don’t rebound? Former American Airlines head of global sales and distribution strategy Cory Garner thinks carriers should invest some of these dollars in interactions with corporate travelers and personalized fares. Garner argued in a Tuesday post that unstable airline capacity and feeble business traffic leave a lot…

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