Posted in Productivity Suppliers Sustainability

How Frequent Flier Programs Are Changing In A Changed World

Loyalty programs can work against managed travel goals when individual travelers and their employers don’t have the same preferred travel suppliers. But incentives for leisure…

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Posted in Productivity Suppliers

Big Airlines, Card Companies Build ‘Airport Lounges Of Tomorrow’

With unruly passengers, fears of virus transmission and understaffed airport concessions, a quiet place to sit, work and eat can go a long way. American,…

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Posted in Distribution Negotiating Service Suppliers

Former American Airlines Strategist Envisions Shift In Corporate Travel Discounts And Agency Incentives

What if airline incentives paid to travel management companies don’t rebound? Former American Airlines head of global sales and distribution strategy Cory Garner thinks carriers…

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Posted in Payment Suppliers Sustainability

Calling Out Points Programs As A Ruse, Expensify Enables ‘Instant’ Karma

Expensify founder and CEO David Barrett on Monday evening announced an ambitious program for social change that, among other measures, directs 10 percent of revenue…

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Posted in Policy

Op Ed: Fernão Loureiro On Embracing Loyalty Programs

Most companies don’t insist that travelers hand over loyalty program points accrued during business travel. Philips Latin America outsourced regional business travel manager Fernão Loureiro…

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Posted in Productivity Risk

A Few Minutes With JoeSentMe’s Joe Brancatelli

Jay Campbell this week spoke for about seven minutes with columnist Joe Brancatelli from Joe Sent Me, a website for business travelers. Brancatelli talked about…

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Posted in Policy

Why Don’t Companies Reward Policy-Compliant Travelers With Loyalty Points?

Efforts encouraging corporate travelers to do the right thing run the gamut. Punitive measures for policy noncompliance range from informing managers to withholding reimbursement. Short of…

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