loyalty program

AA Cancels Plan To Name NDC-Adopting Travel Management Companies 
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AA Cancels Plan To Name NDC-Adopting Travel Management Companies 

One of the more brazen aspects of American Airlines’ plans was publicly naming the travel management companies that had reached certain booking thresholds using New Distribution Capability protocols. That’s off, too. According to sources, AA still intended to post the list as of last week despite CEO Robert Isom saying on May 29 that the…

National Travel Doubles Down On Delta
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National Travel Doubles Down On Delta

Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from…

American Airlines Extends Incentive Deals To Some NDC-Evangelizing Travel Agencies

American Airlines Extends Incentive Deals To Some NDC-Evangelizing Travel Agencies

American Airlines on Thursday confirmed it offered incentive agreements to “several” travel agencies that it “recently” identified as generating “significant bookings” and “investing in modern technology.” The action removes an inhibitor to these agencies becoming preferred retailers — and, thus, their customers earning miles — in accordance with American’s latest programs. AA was not planning…

Explainer: Airline Class-Of-Service Policies
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Explainer: Airline Class-Of-Service Policies

Class of service policies for air travel are among the most common elements of corporate travel programs. Products of a tug of war between spend management and employee wellbeing, they’re sometimes perceived as reflecting a company’s generosity and attention to human assets. There are multiple ways to construct such a policy.  Flight duration is a…

AA Plans ‘Adjustments’ As Numbers Suggest Significant Relative Weakness
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AA Plans ‘Adjustments’ As Numbers Suggest Significant Relative Weakness

If you take airline execs at their word, American’s first-quarter “managed” corporate revenue grew far more slowly than Delta’s and United’s. Growth in managed travel drew outsized attention in the most recent airline earnings season, partly because observers wanted evidence for the success or failure of AA’s dramatic changes to corporate sales and distribution. But…

The Future Of Airline Contracting: Engagement And Marketing Edge Out Discounts
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The Future Of Airline Contracting: Engagement And Marketing Edge Out Discounts

What airlines want from their corporate customers and what they’re willing to give in return is changing. For many U.S. accounts, the request for proposals process and resulting contracts look very different than they did five years ago, especially for American and United clients. Airline corporate discounts are getting downsized or eliminated, and carriers want…

New AA Agency Program, Loyalty Restrictions Support Direct, NDC Distribution 

New AA Agency Program, Loyalty Restrictions Support Direct, NDC Distribution 

Keeping its chief commercial officer’s word on plans for more incentives on “internet” bookings, American Airlines on Tuesday announced new conditions for customers to earn miles and points beginning with tickets issued May 1. They’ll earn when they book directly with AA or certain partners, book anywhere as an AAdvantage Business member or contracted corporate…

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