loyalty program

How Frequent Flier Programs Are Changing In A Changed World

Loyalty programs can work against managed travel goals when individual travelers and their employers don’t have the same preferred travel suppliers. But incentives for leisure time can also help reinforce corporate rules when there is alignment. The following article by Julie Weed highlights recent changes including the de-emphasis of mileage runs. The pandemic made an…

Big Airlines, Card Companies Build ‘Airport Lounges Of Tomorrow’

With unruly passengers, fears of virus transmission and understaffed airport concessions, a quiet place to sit, work and eat can go a long way. American, Delta and United airlines within the next few months will reopen nearly all domestic airport lounges. Card companies Chase and Capital One are preparing brand new airport clubs, competing with…

Former American Airlines Strategist Envisions Shift In Corporate Travel Discounts And Agency Incentives

What if airline incentives paid to travel management companies don’t rebound? Former American Airlines head of global sales and distribution strategy Cory Garner thinks carriers should invest some of these dollars in interactions with corporate travelers and personalized fares. Garner argued in a Tuesday post that unstable airline capacity and feeble business traffic leave a lot…

Calling Out Points Programs As A Ruse, Expensify Enables ‘Instant’ Karma

Expensify founder and CEO David Barrett on Monday evening announced an ambitious program for social change that, among other measures, directs 10 percent of revenue generated from its corporate card to charity. The company created a charitable organization that solicits donations from non-customers as well as those using Expensify’s payment and expense solutions. The mission…

Op Ed: Fernão Loureiro On Embracing Loyalty Programs

Most companies don’t insist that travelers hand over loyalty program points accrued during business travel. Philips Latin America outsourced regional business travel manager Fernão Loureiro discusses what he sees as a worrying trend in his home region and why companies should resist it. In Latin America some colleagues are pushing their travel suppliers to create…

A Few Minutes With JoeSentMe’s Joe Brancatelli

Jay Campbell this week spoke for about seven minutes with columnist Joe Brancatelli from Joe Sent Me, a website for business travelers. Brancatelli talked about business traveler bugaboos, burnout, the tension between travelers and their employers on cost consciousness, and the looming issue of what happens as the value of loyalty programs falls . . ….

Why Don’t Companies Reward Policy-Compliant Travelers With Loyalty Points?

Efforts encouraging corporate travelers to do the right thing run the gamut. Punitive measures for policy noncompliance range from informing managers to withholding reimbursement. Short of requiring pre-trip approval, other strategies use incentives like gift cards, cash or simple positive reinforcement. Why not reward travelers with loyalty program points? Frequent flyer, guest and renter programs are…

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