Marriott International

Hotel Service Is Still Below Par, But Execs Say It’s Improving

The hospitality industry’s labor issues make it hard to provide the services many corporate travelers expect. According to hotel company execs, service levels are recovering but at different paces depending on location. Travel buyers understand the staffing dilemmas facing many properties and try to ensure travelers know what they’ll encounter. Beyond the immediate term, some…

Host, Marriott Welcomed A White Nationalist Group, Raising ‘Uncomfortable’ Questions

The decision by the Orlando World Center Marriott to host a White Nationalist conference offers a “moment of reflection,” according to Grant Caplan, the Global Business Travel Association’s Diversity Committee chair.  Reports by the Orlando Sentinel and HuffPost of the Feb. 25 America First Political Action Conference dominated some social media feeds following the event….

Tripbam Hotel Booking Data Shows Glimpses Of Normalcy

Demand for corporate travel lodging is accelerating but it’s not just volume that’s closing in on familiar territory. Average rates and the brands getting bookings also look more like they did in 2019, according to Tripbam data presented this month. “We are seeing a rapid increase in rate,” said Tripbam CEO Steve Reynolds during his…

Sustainability Fees Crop Up As Questions Linger On Carbon Accounting

The cost of sustainability is beginning to hit corporate travel more directly.  Air France and KLM in January initiated a Sustainable Aviation Fuel surcharge on all tickets for flights departing France and the Netherlands. It ranges from 1 euro to 12 euros, based on distance flown and class of service. Isolated reports of hotel properties…

Hotels Reconstitute, Restore Brand Standards With Business Travelers In Mind

Hotel executives say they are reconsidering and reinstating brand standards, potentially impacting business traveler expectations and corporate sourcing.  Brand standards govern the responsibilities of property owners and operators. Ranging from design, maintenance and renovations to operations, amenities and customer services, they support consistent experiences and define brands. Prominent among them are specifications for food and…

Reporter’s Notebook: Sustainability Stories

The steady stream of sustainability-related announcements this year became something of a deluge from all corners last month. It’s not only travel suppliers looking to enhance their green credibility. In growing numbers, corporate buyers and program managers appear ready to walk the walk. Click through to read about the latest corporate travel cutbacks from green-minded…

Will Required Hotel Guest Vaccinations Hit Corporate Travel?

While there are plenty of Covid vaccine mandates for indoor places around the country and the world, there are few for hotels. In the United States, they’re limited to a handful of smaller boutique hotels and leisure/resort properties — for now. A few other countries already enacted rules requiring proof of vaccination for lodging guests,…

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