Onyx CenterSource

Details Remain Bedeviling In Virtual Payment For Hotels

The innovation in virtual payment is clear, as are its challenges. New standards hold some promise for a primary use case, lodging, but have a ways to go. A Hotel Electronic Distribution Network Association and Hospitality Technology Next Generation joint task force has been working on specifications under the Open Payments Alliance umbrella for a…

IBM, Travelport Ready Blockchain Service For Commission Processing As Smaller Firms Also Make Progress

Travelport has agreements with “major” hotel and travel management company partners to pilot a hotel commission tracking and collection system using blockchain technology from IBM. Travelport chief architect Mike Croucher said during a Monday interview that he would be disappointed if the initiative did not produce a working solution this year. Other industry efforts to…

Blockchain Startups Take On Hotel Commission Processing

People disagree on how much and when, but blockchain seems destined to improve how hotels track and pay commissions to travel management companies. This always has been a gnarly process, so many will welcome the change. Clearing up mismatched data, resorting to dunning, failing to trust … it’s so bad, the industry accepts “commission recovery”…

Evolving Hotel Economics Present Opportunity For Commission Collection Specialists

Collecting hotel commissions always has been arduous. Helping agencies and corporations with it is the reason companies like Onyx CenterSource and CTS Systems exist. For their clients, hotel compensation strategies that reallocate monies from the traditional commission bucket to so-called marketing fees exacerbate the challenge. The apparent step-up in such activity has led to more bemoaning…

No Show? No Commission

Industry practice stipulates that hotels don’t pay commissions on penalty charges when travelers don’t show up, even if the rate they booked was commissionable. Yet, one expert said some travel management companies get hotels to stray from the standard practice. No-shows are fairly rare, but the topic could become more relevant if hotels continue to…

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