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Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities. According to buyers and consultants,…

Industry Seeks Happy Medium On Airline Order Change Notifications
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Industry Seeks Happy Medium On Airline Order Change Notifications

As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…

After Spotnana Co-Founder Splits, It’s Like He Never Existed

After Spotnana Co-Founder Splits, It’s Like He Never Existed

How would the world be different had you never lived? Countless movies and books explore this theme, but a travel tech startup? Spotnana has surreally erased co-founder and former CTO Shikhar Agarwal from its blog and, aside from a short statement sent in response to a query, its corporate history. Reached Tuesday, Agarwal said he…

Are You A Travel Industry Wonk? There’s A Book Coming For You
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Are You A Travel Industry Wonk? There’s A Book Coming For You

A comprehensive history of travel distribution is hard to find. If you have the spare time, you could plod through the archives of industry trade publications and professional groups. Or you might pick the brains of industry elders; hopefully, they charge you. Revenue management pioneer Ben Vinod aims to help with a book due this…

Rethinking Agent Productivity In The NDC Era
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Rethinking Agent Productivity In The NDC Era

How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…

Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)
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Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)

American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…

Serko Hires Holyoke For Unmanaged Travel As TMC Consolidation Rattles U.S. OBT Prospects

Serko Hires Holyoke For Unmanaged Travel As TMC Consolidation Rattles U.S. OBT Prospects

Booking tool builder Serko plans to announce it hired David Holyoke as head of unmanaged travel. Most recently in commercial strategy at Airbnb, Holyoke left the home-sharing firm in April, according to his LinkedIn profile. He previously served as president of Travel Leaders Corporate, which he left in 2016. Publicly traded Serko sees unmanaged business…

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