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Exploring The Metaverse

According to a BCD Travel paper published last month, travel companies “cannot ignore” the metaverse and some already are engaging with it despite confusion, hype and skepticism. The report suggested travel managers may harness virtual reality to “inspect and experience the products they’re offering” to traveling employees, “steer traveler booking behaviors,” help relieve travel stress…

As Hopper Spawns Flexibility And Price Protections, Corporate Booking Tech Is On The Way

Apparently Hopper is building a corporate online booking tool. Marketing materials suggest B2B clients can “offer an end-to-end OBT that leverages Hopper’s technology, supply and design.” Scores of job openings describe a new corporate travel team that would “make Hopper’s consumer booking experience available to corporate travelers with corporate controls” through an “elegant, user-centric” solution….

IATA: Of Every 200 Indirect Airline Bookings, Less Than One Uses NDC For Corporate Travel

Ten years after the International Air Transport Association introduced its New Distribution Capability standards for web-based protocols to sell airline products, corporate travel bookings using those protocols remain a drop in the bucket.  Including leisure bookings, NDC’s penetration of indirect distribution for IATA member airlines in the quarter ending in March was 10 percent, driven…

Companies Scramble To Work Out Policies Related To Employee Abortions

Some companies will cover travel and other expenses for employees seeking abortions out of state, but as Emma Goldberg writes, ensuring safety and confidentiality is no small task. There is no clear blueprint for corporate engagement on abortion. After numerous companies came forward to announce that they would cover travel expenses for their employees to…

Corporate Travel Rebound May Have Plateaued, Suppliers Still Have Pricing Power

Travel demand remains strong but there are some signs of a cool-off in corporate travel. Nevertheless, buyers should not expect the sting to come out of travel prices anytime soon as supply and demand remain out of whack. According to American Express Company, after domestic U.S. consumer travel surpassed its pre-pandemic level in the first…

Offshore Providers Also Face Staffing Issues As Demand Bounces Back 

Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…

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