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In Two Big Travel Management Company Accessibility Programs, No Extra Charge

Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which…

What Matters When Choosing A Corporate Travel Consultant

Consulting services for corporate travel program management are popping up everywhere. Even suppliers like Delta Air Lines and Mastercard are ready to help. Incumbents include special divisions of travel management companies, individuals, boutique firms and some of the world’s largest consultancies. How does an organization choose? Primarily, it’s about how well the consultant’s subject matter…

Notebook: Searching For Better Travel Data, International SOS Endorses Spotnana

As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…

AA To ‘Start’ Restricting Legacy Sales And Service As Corporates Roll Eyes 

With American Airlines’ 2023 passenger revenues 8.8 percent higher and selling expenses 1 percent lower, executives said on Thursday that corporate buyers and travel management companies could expect more of the same: more incentives for business travelers to book directly, more focus on co-branded cards and loyalty, more degradation in support for predominant corporate travel…

With Rates Rising, Buyers Turn To Group Purchasing Organizations For Car Rental

BCD Travel is forecasting car rental market price increases of between 5 percent and 7 percent this year. According to travel buyers, joining a group purchasing organization is one effective way to mitigate rate hikes.  GPOs leverage the combined spending of members to extract favorable pricing from vendors, ranging from office supplies and furniture providers…

New Emburse CEO Aims To Double Revenue

Emburse has a new CEO and an ambitious goal. Owned by private equity firm K1 Investment Management, the purveyor of expense and travel management products by Chrome River, Tripbam, the former Roadmap and other brands, on Monday announced that longtime technology industry leader Marne Martin replaced Eric Friedrichsen as CEO.  Friedrichsen became a board member….

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