Tag Archives: travel management company

Small, Midsize U.K. Travel Management Companies Reckon With British Airways Surcharge

With many travel management companies accepting the IAG airlines’ private channel GDS deals, which are left out? Industry experts see the “have-nots” facing ruin or consolidation. The puzzling part is, why would British Airways and Iberia want that? Posed to a BA press official, that question was not answered. International Airlines Group has declined multiple requests over the… Read More »

Travel Manager Mobile Apps Find A Niche

As travel management companies race to improve traveler services via mobile apps, one concept that hasn’t exactly taken off is a travel manager interface. Still, a couple of TMCs are offering one. Christopherson Business Travel’s mobile app is entirely for program managers. It leaves the mobile traveler touchpoint to partner apps including Concur’s main app and TripIt. Egencia… Read More »

Sabre CEO Menke Explains The Private Channel

Sabre CEO Sean Menke confirmed what many suspected. The IAG private channel option for travel agencies caught up in reworked economics between airlines and GDSs is about foregoing GDS incentives. Parent of British Airways and Iberia, IAG created “two buckets for the agency community,” Menke explained during the Wednesday Bernstein Technology Summit. He called them the “haves and have-nots.” The… Read More »

Travelport Expects ‘Large Majority’ Of Its BA/Iberia Bookings To Use ‘Private Channel’

Travelport expects most bookings on British Airways and Ibera to be subject to the carriers’ new private channel option. That implies lower GDS incentive income for travel management companies. Travelport president and CEO Gordon Wilson on Thursday morning told investors that while negotiations were ongoing, “We think a large majority of our business with International Airlines Group is going to… Read More »

Travel Leaders Group Buys North Carolina’s Travel Management Partners

Travel Leaders Group in July acquired Raleigh, N.C.-based Travel Management Partners. It’s another in a string of deals pushing TLG to the extremes of travel agency heft. Twenty-three year-old TMP employed about 135 people as of a year ago. According to The News & Observer of Raleigh, TMP in 2015 arranged more than $300 million in travel for about 40… Read More »

Lessons In Travel Globalization: Be Sensitive, Modest And Mature — But Firm

When Amway global sourcing manager Guy Langenburg attempted to gather data for global travel management consolidation, some local managers and suppliers hid it from him. No, really. They acted like children. It’s far from the first illustration of what corporate travel educators have been saying for years about globalization projects. You need to know your company. You need… Read More »

As TMCs Praise AA Reveal, Some Question NDC Plan’s Practicality

Travel management company executives have mixed views on the American Airlines New Distribution Capability program announced Friday. Some are fine with it, acknowledging there is work to do. More are happy with the airline’s creativity but concerned about the technical and process challenges. Unease about the impact of direct bookings on agent and tech productivity featured prominently in… Read More »

Concur, Frosch, HRG Sign Up For New AA NDC Program Offering $2 Per Segment, Other Benefits

American Airlines will pay participating travel agencies $2 per net segment booked and ticketed using certified NDC connections at all points of sale on AA-marketed flights. The program requires agencies to cover distribution costs, but comes with a near-term content parity commitment. It also enables new possibilities for corporate bundles, waiver-and-favor management and risk management data. They’re not up and… Read More »

Teleconference 10: One-On-One With BCD Travel President And CEO John Snyder

One-On-One With John Snyder July 13, 2017 Download it here. Gift it here. Grab the slides here. John Snyder spoke with us extensively about challenges in airline distribution. He also touched on BCD Travel’s efforts to grow access to hotel content, its relationship with Concur, how the TMC role will evolve, outsourcing, the TMC P&L, the Sabre SynXis data breach and more. Snyder even… Read More »

Variety, Practicality Mark Newest Travel Management Company App Features

[UPDATE, April 6, 2017: World Travel Inc. last month enabled fingerprint ID for logins and an option for users to remain signed in even as they switch to other apps.] Like other travel management companies, World Travel Inc. enabled email parsing and off-channel booking data capture in its mobile experience. Technology from Traxo powers itinerary data aggregation in… Read More »