Posted in Distribution Policy Productivity

The Pandemic Slowed Growth In Online Booking Adoption

The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It…

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Posted in Risk Suppliers Sustainability

Reporter’s Notebook: TripActions Wins Large Multinational; Medical Pointers On Covid Vaccines And Testing; Sustainability At The Online Point Of Sale

[CLARIFICATIONS, March 23, 2021: BCD Travel and Sammit Khanndeparkar of Springer Nature provided additional information to help the reader’s understanding of the developments covered in…

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Posted in Policy Risk Suppliers

CWT Chief Executive Ekert Expects More ‘Big Brother’ Travel Management (Audio)

Liability risks will force some companies to use strict pre-trip approval and booking channel policies for the foreseeable future, according to CWT president and CEO…

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Posted in Risk Suppliers

Joining Bevy Of Return-To-Travel Info Services, New Firm’s Data Scientists See Safe Travel For Most People And Places By July

As various industry entities work on the problem of informing business travelers of whether they can or should go here or there, and what they…

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Posted in Productivity Risk Service Suppliers

American Express GBT Diversifies Services While Everyone Is A VIP Traveler, For Now

Buying Ovation Travel Group boosts American Express Global Business Travel’s high-touch service. Ovation made a name for itself in that area and sometimes provides travel…

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Posted in Suppliers

American Express Global Business Travel Acquires Ovation Travel Group, A Coveted High-End Specialist

Consolidation in the travel management company business continues apace. On Thursday, American Express Global Business Travel, the largest player, announced its acquisition of New York-based…

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Posted in Distribution Suppliers

Explainer: Full Participation Is Not Full Content And Why It Matters

At the end of 2020, Sabre and Southwest Airlines announced they had come to terms on a “full participation” agreement. Some might not be clear…

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