travel management company

A specialized agency providing comprehensive travel services to businesses, including booking, policy compliance, expense management and reporting.

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United Plays NDC Hardball

United Plays NDC Hardball

Travel management companies now risk striking out for looking at but not booking United’s NDC.  New rules say travel agencies using NDC-enabled channels to search for flight offers must use or lose those channels, according to travel management company sources. They said that if searches from a given pseudo city code (travel agency office location,…

AI Comes For Corporate Travel Jobs At Flight Centre Travel Group
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AI Comes For Corporate Travel Jobs At Flight Centre Travel Group

Flight Centre’s corporate brands are trimming headcount as the company leverages artificial intelligence in pursuit of cost savings and “disruptive business models.” “Headcount reductions are going to come a lot through natural attrition, but there will also be some targeted reductions in staff as well,” said Chris Galanty, CEO of Flight Centre’s corporate travel business,…

corporate travel branding
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What’s In A Name? Considerations For Corporate Travel Branding

Raise your hand if you heard about the business traveler who thought their travel management company was Concur. As Concur co-founder Steve Singh helms a variation on the theme at Spotnana, everyone nowadays is bigger on branding. “Our TMC customers really make the decision on how they think about branding,” said Singh, Spotnana’s CEO and…

Patrick Diemer, BT4Europe

Op Ed: Patrick Diemer On Why Amex GBT Won’t Acquire CWT, And What It Means

With authorities on both sides of the Atlantic examining potential anticompetitive implications, and the seller possibly hurting from the uncertainty, consultant and BT4Europe chair Patrick Diemer examines the shaky ground that Amex GBT’s proposed acquisition of CWT appears to be on. In my opinion, the deal is falling apart.  It’s been more than 10 months…

Notebook: Corporate Travel Consultants Analyze GBT-CWT Review (w/Audio)
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Notebook: Corporate Travel Consultants Analyze GBT-CWT Review (w/Audio)

Festive Road’s Caroline Strachan predicted she would often say “it depends” when unpacking the government reviews of Amex GBT’s planned acquisition of CWT. It turned out that she wasn’t the only one during a live online discussion on Wednesday. Do large customers and small customers need different services from travel management companies? It depends. Can…

GBT Met AA’s NDC Goal With ‘Owned Channels,’ Says It Won’t Force Them On CWT Clients
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GBT Met AA’s NDC Goal With ‘Owned Channels,’ Says It Won’t Force Them On CWT Clients

Answering the U.S. Department of Justice’s Jan. 10 lawsuit, American Express Global Business Travel on Tuesday said that its “owned channels,” including proprietary booking interfaces Egencia and Neo, were processing nearly 50 percent of American Airlines transactions using the New Distribution Capability as of April 2024. At the time, AA’s target was 30 percent. “Amex…

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