travel management company

A specialized agency providing comprehensive travel services to businesses, including booking, policy compliance, expense management and reporting.

Booking Functionality In BCD Travel’s TripSource Reflects New OBT-TMC Dynamics

Is BCD Travel’s TripSource an online booking tool? Yes and no. Customers can make air, car and hotel bookings with it, but it’s not as fully featured as, say, SAP’s Concur Travel, with which BCD has many mutual clients.  For BCD, TripSource doesn’t have to be an OBT for everyone. It offers other functionality and…

Explainer: Configuring Travel Management Company Services

The primary choices for a travel management company servicing model have been the same for decades. The set of players providing the service has changed through M&A among existing providers and the emergence of new ones while improving technology allows for different flavors like virtual and hybrid-working agents. The most significant change affecting customer decisions…

AA Cancels Plan To Name NDC-Adopting Travel Management Companies 

One of the more brazen aspects of American Airlines’ plans was publicly naming the travel management companies that had reached certain booking thresholds using New Distribution Capability protocols. That’s off, too. According to sources, AA still intended to post the list as of last week despite CEO Robert Isom saying on May 29 that the…

Buyers, TMC Execs Await Improved American Airlines Deals

Two pillars of American Airlines’ Fall 2022 to Spring 2024 sales strategy were that it needed corporate travel volume less than before and that when corporates got discounts, they often failed to deliver the commensurate market share. The carrier found the first to be false. On the second, it will be hard-pressed to repair itself…

National Travel Doubles Down On Delta

Charleston, W.Va.-based National Travel is offering clients a unique rewards program, also available to other travel agencies, that multiplies travelers’ incentives when they book its hotel and car partners along with Delta flights. Created in conjunction with Delta’s SkyMiles for Business because “some business relationships stand apart from the rest,” the program grants points from…

Travel Management Companies Rethink Spotnana Following Direct Travel Buy

Direct Travel’s acquisition by investors led by Steve Singh is a bold move that comes with risks. Spotnana, in particular, already faced sticking points on the economics of collaboration with travel management companies. One of the largest TMCs familiar with those issues has called the Direct Travel buy a game changer. “They have moved, from…

American Airlines Extends Incentive Deals To Some NDC-Evangelizing Travel Agencies

American Airlines on Thursday confirmed it offered incentive agreements to “several” travel agencies that it “recently” identified as generating “significant bookings” and “investing in modern technology.” The action removes an inhibitor to these agencies becoming preferred retailers — and, thus, their customers earning miles — in accordance with American’s latest programs. AA was not planning…

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