A specialized agency providing comprehensive travel services to businesses, including booking, policy compliance, expense management and reporting.
After talking to customers, competitors and suppliers in the first phase of its examination of American Express Global Business Travel’s proposed acquisition of CWT, the United Kingdom’s Competition and Markets Authority on Aug. 30 put out a lengthy report. One conclusion was that “tech entrants,” including Navan, were ill-equipped to serve large multinational corporate customers. …
The United Kingdom Competition and Markets Authority published more details on Aug. 30 about how it arrived at the need for an “in-depth” phase in its review of American Express Global Business Travel’s planned acquisition of CWT. It also posted a timeline, with the review scheduled to terminate by Jan. 25, 2025. GBT execs aim…
TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…
Similar to the traditional soft dollars made available for consulting support and the like, travel management company “tech credits” help clients adopt new technologies, customize products and services, and connect with third-party providers. They let TMCs tailor proposals, compete without offering significant rebates and strengthen client ties. Industry consultants questioned how transparently TMCs establish and…
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
American Express Global Business Travel announced Tuesday that artificial intelligence and related technologies would increase productivity by 6 percent to 8 percent on inbound call routing and 2 percent to 4 percent on the use of client knowledge bases and policy assistants. During a conference call with equities analysts addressing GBT’s June quarter results, execs…
Global distribution system providers are in a “precarious” position thanks to changing economics and roles, according to former Sabre SVP and chief scientist Ben Vinod’s new book, “Mastering The Travel Intermediaries.” Vinod wrote that the adoption of New Distribution Capability means “disintermediation of the GDS is a foregone conclusion,” with the GDS share of the…
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