Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…
TakeTwo Travel Solutions, the new international travel management company founded by former Corporate Travel Management exec Chris Thelen, hired veteran TMC leader Patrick Fragale as president of the North America region. Fragale’s résumé includes three years as an executive vice president at Valerie Wilson Travel (now part of Frosch), two years as president of Protravel…
American Express Global Business Travel VP for global product and user experience Mark McSpadden issues a call to action to advance sustainable travel. As the travel industry emerges from the pandemic, we have never experienced a stronger push to transform travel into a catalyst for environmental progress. After seeing the negative impact of zero travel,…
Corporate booking and expense tech provider Serko on Tuesday announced that Visa implemented its online booking tool for employees in the Americas and Asia/Pacific. Supported by Visa’s travel management company, CWT, the deal is significant for the New Zealand-based corporate travel tech firm, which has been seeking a U.S. foothold for a few years. Visa…
With business travel recovery accelerating faster than most projected a few months ago, American Express Global Business Travel expects to ratchet up revenue generation and earnings. In what is likely its last quarterly earnings report before becoming a public company, GBT on Tuesday pointed to solid trends among large clients and for international travel. “Smaller…
Online booking and agent desktop tech provider Atriis Technologies said Wednesday that it acquired ReTravel.io, a tech and marketing platform designed to help attach items from the long tail of business travel services to booked trips. Execs see the solution as helping with corporate travel policy compliance, duty of care, spend management and overall trip…
Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that’s within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going…
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