Tag Archives: United Airlines

United Airlines Brings Salesforce CRM System To Account Managers

United Airlines this summer made available a new self-service portal for corporate and agency customers. Now it’s training salespeople on the internal component of the platform. Based on Salesforce, the customer relationship management tool is meant to streamline planning and interactions with existing and prospective corporate clients. The CRM system is on the same platform as the Jetstream… Read More »

Finding The Logic In Airfare Policies

The question of what’s logical in a lowest logical airfare policy has always had more than one answer. There’s much more now for program managers to think about than when such policies came into vogue in the late 1990s. In general, the lowest logical airfare is the cheapest available at the time of booking that abides by corporate… Read More »

New Private Luxury Terminal At LAX Offers Corporate Memberships, But Are There Takers?

Who will pay thousands of dollars to use a private terminal before boarding a commercial flight? Rich folks, of course, but also maybe those who employ rich folks. At LAX, where celebrities move through and paparazzi pursue, entertainment companies and talent agencies may take a look at The Private Suite, a facility that opened this month. They may… Read More »

ARC Data Showing Promise For Buyers

Prism data is the basis for corporate deals with the big U.S. network airlines. It will be for the foreseeable future. But it has limitations. The Airlines Reporting Corp. designed new tools for corporate buyers and agencies that better detail activity and marketplace benchmarks. This can prepare them for contracting. In an early use case of ARC Corporate… Read More »

Updates: Air Emissions; Upside; Basic Economy; PayForTrip; Real ID; Compl.ai

Sometimes the things we write about peter out. Sometimes more developments happen, but they don’t warrant an entirely new article. In other cases, something unexpected or counterintuitive is noteworthy in its continuance. Hence, the Updates post. Click to jump to United’s carbon emissions pledge to corporate clients, Upside’s launch, proliferating Basic Economy airfares, PayForTrip’s pause, the federal government’s… Read More »

Case Details Sabre’s Airline Segment Fees, Including Southwest’s Advantage

[UPDATE, Dec. 21, 2016: Adds testimony at bottom about the differing levels of service provided to Southwest versus legacy U.S. network carriers like US Airways.] New York — Industry pros always figured Southwest Airlines paid less to global distribution system providers like Sabre than other big airlines. Now they know how much. Southwest’s 2010 per-segment fee to Sabre… Read More »

United’s Kirby Describes Alleged Sabre Threats Against US Airways On Participation Agreements

New York — When Scott Kirby in August left American Airlines for United Airlines, his roughly $13 million separation agreement provided that he would still make himself available for testimony and preparation “in connection with the company’s pending dispute with Sabre Corporation and any related actions or appeals.” Under the name it took on when it was filed… Read More »

In Beta, Concur And United Aim To Solve For Unused TripLink Tickets

[CORRECTION, Sept. 30, 2016: An earlier version of this article suggested travel agents could use United’s website to access client waiver funds in association with TripLink bookings. United has not built such a solution, but is considering it.] One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how to capture the value… Read More »

Offsetting Trends To Keep 2017 Airfares About Flat In North America

[UPDATE, June 28, 2017: BCD Travel’s Advito slightly raised several of its 2017 airfare projections, owing to strong global demand and improving economic conditions. It also increased to $52 per barrel from $50 its assumption for the price of oil, due to geopolitical tension. “Efforts by airlines to push up prices have so far had only limited success,”… Read More »

AA, Concur Announce TripLink Collaboration

[UPDATE, Nov. 15, 2016: British Airways and Iberia agreed to participate in Concur TripLink. A Concur official indicated that there is “no timeline to share at the moment” for when the American Airlines Oneworld alliance and joint venture partners expect to go live.] Concur signed American Airlines to its TripLink supplier-direct program. AA joins Air Canada, Etihad, Lufthansa… Read More »