When responding in late August to competition concerns raised by the U.K. Competition and Markets Authority over their proposed combination, leaders at American Express Global Business Travel and CWT must have held their noses. Their redacted response, released last week, showed that to get the deal approved, execs surmised they had to “big up” their…
Airlines have focused for several years on sustainable aviation fuel as a critical part of decarbonizing aviation. Certain carriers evidently are willing to deepen negotiated airfare discounts for corporate clients making SAF investments. Several airlines have promoted sustainability programs in which corporate clients can participate, but financial incentives provided by airlines to their accounts as…
Based on feedback from corporate clients, travel agencies and a couple of old friends, American Airlines will reactivate the Corporate Experience program on Oct. 10, providing preferred seats at no fee and priority check-in, security screening, boarding and disruption recovery. According to a Wednesday message to corporate clients, the suite of benefits, which was taken…
United Airlines offers data feeds on behalf of corporate clients to several travel risk management providers. This is helpful for capturing info on direct bookings and changes made with the airline. However, some travel risk management providers, including Everbridge, “refuse to work with us,” according to United Airlines senior manager for digital sales Mike Fitzgerald….
Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making. Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…
Global distribution system providers are in a “precarious” position thanks to changing economics and roles, according to former Sabre SVP and chief scientist Ben Vinod’s new book, “Mastering The Travel Intermediaries.” Vinod wrote that the adoption of New Distribution Capability means “disintermediation of the GDS is a foregone conclusion,” with the GDS share of the…
The New Distribution Capability is not designed to generate less revenue for airlines. Some argue it’s about increasing yields through upselling and neutered comparison shopping. Many corporate travel buyers’ most notable experiences with NDC are related to surcharges or inaccessible fares. Airlines are using it to reduce distribution costs. One of the purported win-wins is…
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