It’s not hard to identify potential winners from American Express Global Business Travel’s proposed deal to acquire CWT, besides GBT itself, starting with the largest remaining competitors. Nor is it hard to see some of the losers, firstly global companies that manage travel and would have one fewer option next time they look for a…
[UPDATE, April 23, 2024: American Airlines delayed new restrictions on how travelers can earn loyalty program points, to July 11 from May 1. The rules will affect some bookings through agencies AA does not qualify as “preferred.” According to a spokesperson, “This extension gives an opportunity for those agencies to complete the transition. We’ll continue…
American Express Global Business Travel’s executives get quarterly updates on cyber risks monitored by the company, according to a new section in its annual report, filed Wednesday. The company regularly tests its systems for vulnerabilities and provides all employees with cybersecurity awareness training, including information on company policies and procedures for reporting incidents. GBT also…
Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…
BCD Travel’s Advito created a hotel consulting service for small and medium-sized enterprises. Priced at $6,000 for a package of products and tools, it’s designed to address a middle ground between existing solutions in the industry. “Most of the time, people are paying maybe a little less than that just for a sourcing platform or…
Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which…
Sustainability regulations impacting corporate travel management are expanding apace even as some such public policy initiatives face new legal and political challenges. Australian lawmakers last month introduced draft regulations that would begin phasing in mandated climate-related corporate disclosures as soon as July 1. These include business travel and employee commuting activity, part of the Scope…
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