[UPDATE, April 26, 2017: Rocketrip said Carlson Wagonlit Travel, Deem, Ovation Corporate Travel, Sabre and Travel Leaders Corporate joined Concur in its partnership program.] Rocketrip CEO Dan Ruch thinks too few travel managers are advocates for travelers. He said the profession has a policy compliance problem and lacks innovation. His new, big-name clients apparently agree with at least some of…
[UPDATE, March 7, 2018: Complai, which makes the Shep browser extension that guides travelers to policy-compliant options available in the open market, secured additional financing and launched a beta program on Product Hunt. For the Chrome browser, Shep works on direct consumer sites run by American, Delta, JetBlue and Southwest airlines, as well as Expedia, hotels.com, Orbitz, Priceline and Travelocity….
Many software builders during the past several years moved toward a development process that involves clients in more steps along the way. This “agile” method allows them to prove the utility of smaller components of the technology, avoiding the commitment involved with major releases. This can increase speed to market for top-of-the-list features. Carlson Wagonlit Travel shifted to this approach…
Traveler engagement is an area of opportunity, but translating touchy-feely principles for a procurement mindset of compliance and savings is problematic. Many practitioners remain in the earliest stages of a more robust engagement program, studying and planning. According to an Association of Corporate Travel Executives/American Express Global Business Travel September 2016 survey of 254 corporate travel managers, 90 percent of…
[UPDATE, Oct. 4, 2017: Direct Travel and ATPI formed a new entity to jointly serve midmarket, multinational accounts. Called Direct ATPI Global Travel, the new organization “accelerates our global growth strategy,” according to a statement attributed to Direct Travel CEO Ed Adams. The companies contributed “equal investments” and created a joint governing board and leadership team, according to a press…
A group of political heavyweights from yesteryear wants the United States to introduce a carbon tax to help cut greenhouse gas emissions. Surprisingly, they’re conservative Republicans. Unsurprisingly, airline trade associations aren’t interested. Including a corresponding carbon dividend for Americans, the plan comes from the newly launched Climate Leadership Council. Former cabinet members James Baker, Henry Paulson,…
Confusion following President Donald Trump’s Jan. 27 executive order suspending entry into the United States by people from Iraq, Iran, Libya, Somalia, Sudan, Syria and Yemen also colored the government’s handling of business traveler-friendly expedited screening programs. A media official from U.S. Customs and Border Protection late Wednesday responded to questions sent Monday about revocations of program memberships. Although the…
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