Delta Air Lines last week said corporate customers were “pulling back” this year due to “macro uncertainty.” When it sticks, this is the sort of change that prompts airlines to consider more aggressive sales strategies. Traditionally, that affects point-of-sale fare discounts, something a dwindling number of companies have been getting, but airlines now have much…
[UPDATE, Feb. 24, 2025: Deloitte is moving its business in two markets: the U.S. and Israel. BCD Travel will retain the Deloitte account in more than 25 countries, according a spokesperson. This article also now includes a BCD statement.] In a stinging loss for BCD Travel, Deloitte, one of its oldest accounts and one of…
The Competition and Markets Authority of the United Kingdom announced on Tuesday an about-face in its assessment of the planned acquisition of CWT by American Express Global Business Travel. CMA has “provisionally” concluded that “CWT is a significantly weaker competitor than in the past and is likely to continue to weaken in the future” and…
Raise your hand if you heard about the business traveler who thought their travel management company was Concur. As Concur co-founder Steve Singh helms a variation on the theme at Spotnana, everyone nowadays is bigger on branding. “Our TMC customers really make the decision on how they think about branding,” said Singh, Spotnana’s CEO and…
Eight in 10 travel managers last summer told BCD Travel that the scope of their responsibilities had widened in recent years. Is that a good thing? Growing the remit has benefits and challenges. Among a dozen corporate travel managers contributing views to this article, none advised against more responsibility. It’s all in how you manage…
The consensus among execs at airlines, travel management companies, global distribution system firms and other tech intermediaries is that NDC should become mainstream this year (if it hasn’t already). Not all buyers are like-minded. Industry metrics reflect a stall in momentum. Many corporate customers remain unconvinced about growing NDC. Some program managers who had enabled…
As antitrust authorities in the United Kingdom weigh industry input on concessions designed to garner approval of the proposed Amex GBT acquisition of CWT, the review raises questions about who can sufficiently serve large corporates and whether that’s been changing. GBT and CWT argued that up-and-comers like Navan and TMCs using Spotnana, plus traditional rivals…
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