Posted in Risk Suppliers

Op Ed: Mike Eggleton On How Covid-19 Could Change Airline Ticket Refunds

Airlines around the world are facing an unprecedented cash crunch, with more canceled and changed itineraries than new bookings. As a result, carriers are pushing…

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Posted in Productivity Service Suppliers

Messaging Alters TMC Operations, Challenges Traditional Notions Of Service Quality Metrics

The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to…

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Posted in Distribution

CWT CEO Backs GDSs, Schools Court On Costs Of Corporate Travel Distribution

Trial testimony by CWT president and CEO Kurt Ekert proved instructive for anyone looking to understand travel management company dependence on global distribution systems. There…

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Posted in Distribution

Frustrated With Airlines’ GDS Bypass Programs And Threats, BCD Travel Pays Microsoft To Build An Agent Desktop

BCD Travel is paying Microsoft about $20 million for a multi-GDS search and booking desktop system that also could help agents manage bookings made outside…

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Posted in Distribution Suppliers

Explainer: TMC Profit Margins

It’s not unusual to hear travel management company executives talk about their small profit margins, but their margins are average to above average compared with…

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Posted in Methods Productivity Sustainability

Want Employees To Travel Less? Give Them Options

The easiest way to save on business travel costs or reduce emissions is to stay put, but that doesn’t have to mean killing collaboration. Once…

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Posted in Payment

Under Amex’s Shadow, Travel Management Companies Tighten Payment Ties

BCD Travel on Thursday announced it would become UATP’s first travel management company issuer of lodge card accounts. An official from CWT said the TMC…

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