Big travel management companies are seeking new sources of data even as they work to improve the quality of info from more traditional inputs. American Express Global Business Travel on a “case by case” basis works with clients to incorporate data on sales performance and employee attrition. After completing an upgrade last year of its AnalytIQs platform, Carlson Wagonlit Travel… Read More »
BCD Travel last month alerted clients to a formalized program that charges them extra for supplier bookings which are more costly to support, joining rivals American Express Global Business Travel and Carlson Wagonlit Travel. According to multiple sources, BCD Travel identifies such reservations as including those that must be booked or serviced outside global distribution systems. Also covered by the… Read More »
Now that’s a mega. American Express Global Business Travel today announced plans to acquire Hogg Robinson Group in an all-cash deal. Both are among the top four global travel management companies. Publicly traded HRG also announced it would sell its Fraedom software business to Visa for 142 million pounds ($198 million). Depending on conditions related to the Fraedom sale,… Read More »
Change happens quickly in the world of TripActions. A year-and-a-half ago, the California tech firm wasn’t talking globally and didn’t really call itself a travel management company. Focused on the user experience, TripActions at first seemed designed for the unmanaged or small company business travel segment. Clients now include Bowers & Wilkins, Box Inc., OpenGov and SurveyMonkey. TripActions is… Read More »
To which department does travel management report? It’s usually procurement and/or finance, administration or shared services. Cardinal Health is an exception. About a year ago, it shifted travel management from procurement to security. “The world is changing,” said Cardinal Health global travel manager Jill Huffman. “Duty of care has become the No. 1 priority for many companies.” Along with… Read More »
Wouldn’t it be nice if there were a seal of approval for the protection of business travelers’ data and privacy? There are certifications for data security, but none really for privacy. There has been talk about a travel code of conduct, but no movement. Some fear the travel industry won’t get its act together before running into legal… Read More »
Businesses in travel and beyond face a deadline of May 25, 2018, for compliance with the European Union’s General Data Protection Regulation. GDPR changes several key areas of data privacy law applying to European citizens. Among the major changes that the regulation makes relative to the current data protection regime, GDPR “applies to all companies processing the personal… Read More »