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Amex GBT Claims ‘Highest’ Net Promoter Scores Based On McKinsey Survey It Won’t Share

Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…

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Op Ed: Danny Hood On Recovery Strategies For The Travel Industry

Danny Hood has seen it all during a career spanning four decades. In 1993 he joined WorldTravel Partners, which became WorldTravel BTI in 2001 and BCD Travel in 2006. He served the company as president of the Americas until 2010. Over the years, corporate travel boomed and busted a few times, and Hood was involved…

Reporter’s Notebook: GBTA Hosts A Rallying Cry For Decarbonizing Aviation

At its annual convention this month in Orlando, the Global Business Travel Association delivered on a promise to make sustainability a primary focus. It announced new initiatives for buyer and supplier members while speakers used the soapbox to implore the industry to leverage its enormous spending power to kickstart sustainable aviation fuel funding.  Sustainability encompasses…

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Reporter’s Notebook: Announcements Timed With GBTA Convention Address Recovery, Risk, Service

The Global Business Travel Association on Wednesday welcomed back its Media Day event at the start of the annual convention. More series of presentations than press conference, the event requires presenters — companies that sponsor or exhibit at the convention and pay extra to be involved — to agree to withhold their announcements until the…

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Amex GBT To Announce Net-Zero Plan, Consulting Service As GBTA Takes On Sustainability

The world’s largest travel management company is taking its sustainability initiatives up a couple notches. American Express Global Business Travel plans to announce a commitment to science-based targets for its global operations and supply chain as “an interim step on its journey to net-zero emissions globally by 2050.” The company also will announce a consulting…

Details Remain Bedeviling In Virtual Payment For Hotels

The innovation in virtual payment is clear, as are its challenges. New standards hold some promise for a primary use case, lodging, but have a ways to go. A Hotel Electronic Distribution Network Association and Hospitality Technology Next Generation joint task force has been working on specifications under the Open Payments Alliance umbrella for a…

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Reporter’s Notebook: Sustainability Stories

The steady stream of sustainability-related announcements this year became something of a deluge from all corners last month. It’s not only travel suppliers looking to enhance their green credibility. In growing numbers, corporate buyers and program managers appear ready to walk the walk. Click through to read about the latest corporate travel cutbacks from green-minded…