BCD Travel

TMCs, Buyers Face Extended Sourcing Due To Legal, Security, IT Needs
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TMCs, Buyers Face Extended Sourcing Due To Legal, Security, IT Needs

TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…

Banner ads support engagement programs allowing corporate travel managers to influence traveler behavior

Notebook: ExxonMobil Saves Half A Mil With Engagement Campaign

Atlanta – ExxonMobil’s internal “Do The Math” campaign aims to optimize four aspects of traveler booking behavior: online booking adoption, lowest logical fare use, advance ticket purchasing and preferred hotel utilization. The company’s communications strategy, featuring extensive use of banner ads, was one of three engagement case studies presented here during a panel discussion at…

BCD Travel EVP Teri Miller
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Research: Business Traveler Compliance To Policy Is Strong

Four in five business travelers “never” or “rarely” choose out-of-policy options, according to an April BCD Travel poll of 1,201 business travelers worldwide. Seventeen percent indicated they sometimes chose out-of-policy options, 3 percent said they “often” did and 1 percent picked “always.” An unrelated May-June survey by Deloitte of 1,070 U.S. corporate travelers whose companies…

Corporate travel's key performance indicators adapt for sustainability, traveler well-being

Corporate Travel’s Key Performance Indicators Adapt To Updated Priorities

Cost control remains corporate travel management’s cornerstone, but shifts in the relationships between employers and their people (and the planet) brought updated metrics to the fore. Newer key performance indicators on satisfaction and sustainability increasingly accompany negotiated savings in the assessment toolkit. Measuring program compliance continues to underpin multiple priorities. According to buyers and consultants,…

Spotnana's Sarosh Waghmar and Shikhar Agarwal

After Spotnana Co-Founder Splits, It’s Like He Never Existed

How would the world be different had you never lived? Countless movies and books explore this theme, but a travel tech startup? Spotnana has surreally erased co-founder and former CTO Shikhar Agarwal from its blog and, aside from a short statement sent in response to a query, its corporate history. Reached Tuesday, Agarwal said he…

NDC impacts travel agent productivity
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Rethinking Agent Productivity In The NDC Era

How should travel counselor productivity be measured? It’s a key consideration as corporate travel program managers assess their capacity needs. Unfortunately, the answer isn’t straightforward, particularly in light of the expansion of the New Distribution Capability protocol. Transactions involving NDC generally require more time for servicing and, at least for now in some configurations, get…

Dispatch 12
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Dispatch 12

After announcing a few in March, SAP Concur added several enhancements to the roadmap for its upgraded online booking tool, including the ability to change ticketed air trips in Sabre, scheduled for release during the quarter ending in September. Planned for the current quarter is the capability for reservation holds on EDIFACT-based Sabre bookings. The…

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