Posted in Distribution Policy Suppliers

Richer Info, Tighter Integration, Acquisitions Propel Corporate Online Booking Technology

Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking…

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Posted in Distribution Policy Productivity

The Pandemic Slowed Growth In Online Booking Adoption

The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It…

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Posted in Distribution Suppliers

Certify, Serko Affected As Amtrak Ends Travelfusion Deal

Amtrak turns 50 years old on May 1. Unless it patches up a relationship with content aggregator Travelfusion, it will be celebrating without connections to…

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Posted in Productivity Suppliers

Client Fees As A Percentage Of The Airfare? National Travel Is Trying It

National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and…

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Posted in Careers Negotiating Risk Suppliers

Reporter’s Notebook: Reviewing Job Performance During Covid, Coordinating Travel Mgmt. And Security, Reconsidering Corp. Airline Deals, Pursuing Testing Standards

This autumn isn’t panning out the way many of us expected. Business travel hasn’t bounced back, and in-person industry education is non-existent. Fortunately, virtual forums…

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Posted in Distribution Risk Suppliers

Hotel Cleanliness: Know Before You Book, And Maybe While You’re There

Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new…

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Posted in Careers Suppliers

Corporate Travel, Science And Faith: GBTA CEO Scott Solombrino And President Bhart Sarin In Their Own Words

Before he got benched, GBTA CEO Scott Solombrino spent a lot of time recording videoconference conversations about the ongoing health and economic crises. He spoke…

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