Deem

Reporter’s Notebook: GBTA Hosts A Rallying Cry For Decarbonizing Aviation

At its annual convention this month in Orlando, the Global Business Travel Association delivered on a promise to make sustainability a primary focus. It announced new initiatives for buyer and supplier members while speakers used the soapbox to implore the industry to leverage its enormous spending power to kickstart sustainable aviation fuel funding.  Sustainability encompasses…

Richer Info, Tighter Integration, Acquisitions Propel Corporate Online Booking Technology

Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…

Certify, Serko Affected As Amtrak Ends Travelfusion Deal

Amtrak turns 50 years old on May 1. Unless it patches up a relationship with content aggregator Travelfusion, it will be celebrating without connections to various corporate travel points of sale. According to Travelfusion CEO Moshe Rafiah, the rail operator a few months ago informed his company that it wanted to end its agreement to…

Client Fees As A Percentage Of The Airfare? National Travel Is Trying It

National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…

Reporter’s Notebook: Reviewing Job Performance During Covid, Coordinating Travel Mgmt. And Security, Reconsidering Corp. Airline Deals, Pursuing Testing Standards

This autumn isn’t panning out the way many of us expected. Business travel hasn’t bounced back, and in-person industry education is non-existent. Fortunately, virtual forums are standing in. The batch of insights below came from online events conducted by Deem (Sept. 24), the Institute of Travel Management (Sept. 29), and Atlas Travel, Cornell University and…

Hotel Cleanliness: Know Before You Book, And Maybe While You’re There

Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…

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