Deem

Reporter’s Notebook: Reviewing Job Performance During Covid, Coordinating Travel Mgmt. And Security, Reconsidering Corp. Airline Deals, Pursuing Testing Standards

David Jonas

This autumn isn’t panning out the way many of us expected. Business travel hasn’t bounced back, and in-person industry education is non-existent. Fortunately, virtual forums are standing in. The batch of insights below came from online events conducted by Deem (Sept. 24), the Institute of Travel Management (Sept. 29), and Atlas Travel, Cornell University and…

Hotel Cleanliness: Know Before You Book, And Maybe While You’re There

David Jonas

Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…

Corporate Travel, Science And Faith: GBTA CEO Scott Solombrino And President Bhart Sarin In Their Own Words

David Jonas

Before he got benched, GBTA CEO Scott Solombrino spent a lot of time recording videoconference conversations about the ongoing health and economic crises. He spoke almost exclusively with executives of travel suppliers that supported the organization. It was part of his effort to create a “media powerhouse,” as he described it to staff. Solombrino didn’t…

Deem Signs Former GetThere Clients Apple, Toyota For Online Booking Technology

Jay Campbell

Deem picked up online booking contracts with Apple and Toyota — big wins for a company that’s had plenty of ups and downs.  Acquired by Enterprise Holdings last year, Deem powers the car rental company’s small business site and is a key tech provider to other ground transportation firms. Now with Apple and Toyota’s U.S….

As Travel Managers Review Tech Stacks, SAP Rebuilds Concur Travel

Jay Campbell

Overshadowed by the novel coronavirus, SAP Concur in March revealed that this year it would rebuild its legacy travel booking tool. As Concur embarks on a redo that some call overdue, it won’t be the only fresh interface on the market. Serko and WhereTo remain relatively new in North America. The company with nine lives,…

Minneapolis TMC Makes Hay With Subscription Model

Jay Campbell

Startups are not the only travel management providers trying out new pricing models. Thirty-six-year-old family business ProfessionalTravelService.com, a Travel Leaders Group affiliate, is based in Minneapolis but lives online. Using Deem or SAP Concur, clients don’t pay online transaction fees as the TMC relies on supplier commissions and incentive payments. Services include traveler tracking through…

WhereTo Wants To Be The Large Enterprise’s Business Travel Startup

Jay Campbell

A newish company with a not-so-new travel manager, Snap Inc. may invite new corporate booking tool WhereTo to bid on its business this summer. Just being in the conversation is a boost for WhereTo, which has been working behind the scenes for a few years with a large, press-shy corporate patron. For big U.S.-based companies,…

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