Posted in Distribution Suppliers

Serko Tries To Go Where No Corporate Online Booking Tool Has Gone Before

No independent, non-U.S. corporate booking tool provider has ever really succeeded in this market. Serko is trying to be the first. The New Zealand-based software…

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Posted in Distribution Suppliers

Startups Beat Varied Paths On ‘Balancing Act’ Of Travel Management Company Partnerships

Business travel startups face tough choices as they mature. TripActions and TravelPerk remain independent as their investors raise stakes in what is not a get-rich-quick…

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Posted in Methods Reporting Service Suppliers

Direct Travel Partners For Flight Disruption Compensation As Passenger Protections Spread To Canada

Some firms provide hotel rate assurance by rebooking rooms at lower prices. Others help travelers seek compensation for cancelled or heavily delayed flights. Los Angeles-based…

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Posted in Negotiating Suppliers

After Buying Spree, Omnia Partners Is Among GPOs Focusing On Corporate Travel

Last year Altour joined Direct Travel as a travel management service provider within the portfolio of group purchasing organization Omnia Partners. In October, Christopherson Business…

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Posted in Methods Policy Reporting

How Has The Quarterly TMC Account Review Changed? Ask Your ‘Client Consulting Manager’

At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management…

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Posted in Productivity Reporting Risk Service

Travel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience

A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey…

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Posted in Suppliers

TripActions Wants You To Know It’s Serious About Customer Care, Global Ambition

San Diego — To some, the TripActions marketing takeover at the Global Business Travel Association convention this week was misplaced. Isn’t the company targeting the…

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