Direct Travel

Direct Travel CTO Sees Future Of Travel Management Tech In Teams, Slack

Are native travel management company mobile apps obsolete? That’s Darryl Hoover’s question. The Direct Travel chief technology officer was playing out the implications of the company’s revised digital strategy. Leveraging collaboration platforms including Microsoft’s Teams and Salesforce’s Slack, he said, allows the travel management company to meet customers where they are. That’s a lot easier…

Airline Contracts Are Complex But Applying Them Need Not Be Inefficient, Developers Say

Travel management companies want to maximize revenues, corporate program managers want smooth servicing and no one wants debit memos. New integration between a pair of travel tech firms hopes to accomplish all of that and address some of the challenges of alternative airline distribution models. The key is using automation to overcome airline contract complexity….

Tripbam Asks, Where Did All The Hotel Chainwide Discounts Go?

The biggest knock on any discount program buyers secure with hotel properties and chains is that travelers can’t access preferred rates. That wastes the negotiating effort and eliminates some expected savings. According to Tripbam, for many enterprise clients, that’s been the case this year for chainwide deals. The reasons aren’t clear.  Due to localized hotel…

Reporter’s Notebook: At GBTA, New Airline Distribution Disenchants

San Diego — Education sessions at the Global Business Travel Association’s annual convention last month had a few main themes, with risk, sustainability and payment getting lots of attention. Distribution also enjoyed significant airtime, but not the hotel or car rental kind. Airline distribution sessions were packed.  For many, the prevailing feeling was that the…

Hotel Service Is Still Below Par, But Execs Say It’s Improving

The hospitality industry’s labor issues make it hard to provide the services many corporate travelers expect. According to hotel company execs, service levels are recovering but at different paces depending on location. Travel buyers understand the staffing dilemmas facing many properties and try to ensure travelers know what they’ll encounter. Beyond the immediate term, some…

With Pana Out Of The Picture, Some TMCs See Non-Employee Travel As A Discrete Revenue Line

Arranging and purchasing travel for guests, interns, recruits and other non-employees is perceived by some to be challenging enough that focusing on it helped the entrepreneurs at Pana build a company interesting enough to be acquired. Spend management firm Coupa had other reasons to pay $48.5 million plus stock for Pana, and some customers now are…

Amex GBT Claims ‘Highest’ Net Promoter Scores Based On McKinsey Survey It Won’t Share

Among the materials made public last week by American Express Global Business Travel was a chart showing how the Net Promoter Score for Egencia and Amex GBT exceeded those of some key rivals, in some cases by quite a bit. GBT didn’t conduct the study; McKinsey & Co. ran it in July and August for…

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