disruption management

Southwest Aims To Soothe A Corporate Travel Headache: Changes

Due out this spring, the Southwest Business TravelTrack service aims to mitigate a growing challenge for corporate travel programs — missing data from changed itineraries. Bookings originally made through online booking tools and global distribution systems, as supported by travel management companies, often end up getting changed directly with airlines when flights are disrupted. Those…

Travel Risk Firms Warn Of Growing, Multifaceted Dangers

Geopolitical tensions, cybersecurity threats and the impact of climate change topped 2024 watchlists and predictions published during the past two months by several travel risk management providers. Even as armed conflict grows in multiple locations around the globe for the first time in decades, there’s also consensus that travel program managers should beware of domestic…

Modern Business Travel Pushes Limits Of Automation

There was a time when 30-year-old travel tech provider Cornerstone Information Systems saw an exchange on one in five tickets issued. Now that’s up to between one-third and half. This has huge implications for corporate travel services, labor and costs — as the industry has seen since business travel came back in earnest. Unfortunately, it’s…

World Travel Inc. Builds Real-Time Load Factors Into New Disruption Management Platform

Airlines say they are limiting the number of passengers on flights in an effort to maintain social distancing. Anecdotally, though, plenty of flights are full. Airline approaches vary, the situation will be fluid and there are no guarantees. World Travel Inc. is building a tool to inject some confidence by showing how full flights booked…

Direct Travel Partners For Flight Disruption Compensation As Passenger Protections Spread To Canada

Some firms provide hotel rate assurance by rebooking rooms at lower prices. Others help travelers seek compensation for cancelled or heavily delayed flights. Los Angeles-based Service Technologies does both.  The four-year-old company last week announced a partnership with Direct Travel for compensation claims in the European Union and Canada. EU’s regulations on compensation for delays,…

Lumo To Add Flight Predictions To BCD Travel Marketplace

Lumo plans to deliver its flight disruption predictions to BCD Travel clients through the TMC’s SolutionSource marketplace. Lumo already works with Acendas, Adelman Travel, CWT, FCM and Travel Leaders Group. Lumo applies algorithms and machine learning to OAG’s real-time flight data to predict the likelihood of delays or cancellations. It conveys the information to travelers…

Op Ed: Scott Gillespie On Predicting The Value In Travel

Today’s advisor is industry veteran Scott Gillespie, managing director of tClara. Scott’s guidepost tackles what travel program managers should try to predict — and what to skip. Predictive analytics is a shiny new toy that has caught the travel industry’s eye. It sounds useful — check. It sounds cool — check. It scores points in…

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