American Airlines will not charge fees when travel counselors call sales support for help, a press official confirmed. This was an open question when AA in February described NDC-specific support capabilities it intended to offer travel management companies. AA does charge $50 to travelers who are not AAdvantage Executive Platinum or ConciergeKey members when they…
Arranging and purchasing travel for guests, interns, recruits and other non-employees is perceived by some to be challenging enough that focusing on it helped the entrepreneurs at Pana build a company interesting enough to be acquired. Spend management firm Coupa had other reasons to pay $48.5 million plus stock for Pana, and some customers now are…
Multiple corporate travel agencies said they had made the difficult decision to lay off employees as a result of the coronavirus-related drop in corporate travel. It’s a worst-case scenario mere weeks removed from a years-long phase in which travel management companies struggled to find talent, especially travel agents. TMCs contacted this week by The Company…
You’d be hard-pressed to find a bigger business travel headache than handling passport and visa applications. That’s why travel managers outsource faster than you can say “red tape.” But with hundreds of providers even in a particular city, how do program managers know which to select? There are many considerations. For functions that are often…
Timing on global distribution system readiness to hook up New Distribution Capability connections for full functionality remains a mystery. Sabre, for one, has committed to achieving that goal with American Airlines. When GDSs do bring in the highest-level NDC functionality of, say, American Airlines, what will that mean for travel management companies that want to…
Frosch recently left the Concur preferred travel management company program because it didn’t want to use all the required technology. A similar thing happened with Altour and at least one other TMC. In the three cases, officials said they remain Concur supporters even if they no longer meet the formal program’s criteria. At more than…
A few dozen companies committed to upholding European Union law when handling its citizens’ data under the new Privacy Shield framework created by the U.S. Department of Commerce and European Commission. One of them is travel management company World Travel Inc. of Pennsylvania. The framework may not be a permanent replacement for the Safe Harbor…
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