Travel management company executives have mixed views on the American Airlines New Distribution Capability program announced Friday. Some are fine with it, acknowledging there is work to do. More are happy with the airline’s creativity but concerned about the technical and process challenges. Unease about the impact of direct bookings on agent and tech productivity…
American Airlines will pay participating travel agencies $2 per net segment booked and ticketed using certified NDC connections at all points of sale on AA-marketed flights. The program requires agencies to cover distribution costs, but comes with a near-term content parity commitment. It also enables new possibilities for corporate bundles, waiver-and-favor management and risk management data. They’re…
One-On-One With John Snyder July 13, 2017 John Snyder spoke with us extensively about challenges in airline distribution. He also touched on BCD Travel’s efforts to grow access to hotel content, its relationship with Concur, how the TMC role will evolve, outsourcing, the TMC P&L, the Sabre SynXis data breach and more. Snyder even dropped a little news about selling…
Like other travel management companies, World Travel Inc. enabled email parsing and off-channel booking data capture in its mobile experience. Technology from Traxo powers itinerary data aggregation in the WorldMobile app as part of a deal announced in October. Some think of it as an obligatory function; the TMC sees more differentiation in other capabilities….
Last week the American Society of Travel Agents and The Company Dime announced a research partnership to learn more about the barriers and opportunities related to converting “unmanaged” business travel to managed travel. Why do businesses large and small implement travel management practices? What role do travel agencies play in that, and what other services…
Once in a while, some in the buyer community are excited by the dollar signs associated with global distribution system incentives paid to travel management companies. Disclosures from the US Airways v. Sabre trial recently offered such an occasion. Testimony indicated this money is significantly smaller than commission revenue from airlines, but a new examination of U.S. government data…
Inside TMC Economics Jan. 12, 2017 Special 90-minute episode Thanks to all our attendees and speakers! Listen to a recording of the live teleconference. During the sold-out Teleconference 5 AmTrav CEO Jeff Klee and Short’s Travel Management CEO David LeCompte talked about the differences in how their companies generate income, as illustrated below. They also talked about expenses and…
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