What airlines want from their corporate customers and what they’re willing to give in return is changing. For many U.S. accounts, the request for proposals process and resulting contracts look very different than they did five years ago, especially for American and United clients. Airline corporate discounts are getting downsized or eliminated, and carriers want…
Many surveys have sought to determine how companies can improve the travel experience by capturing sentiments about this perk or that convenience. GoldSpring Consulting went further by ascribing costs and building a model to calculate the price of greater traveler satisfaction. It already produced surprising results about priorities and potentially easy program improvements. The effort…
Google Flights search results include estimated carbon emissions as of this month. Though some questioned the data and the methodology behind it, many welcomed the development as the travel industry claims a laser focus on environmental protection. Meanwhile, Serko is among the corporate booking tool providers with new point-of-sale emissions displays. More travel managers are…
Corporate travel professionals are concerned that the apparatus of international travel won’t be ready for an expected uptick in businesspeople wanting to cross borders in the coming months. Processes for documenting inoculation and negative tests remain works in progress, while international transit rules are tremendously complicated and often change with little notice. Corporate travel buyers…
Pundits are kicking around when and whether business travel will recover, but the pivotal question is how. It’s all about cooperation. Teamwork has had mixed success this year at the industry and federal levels. Days away from the psychological clean slate of 2021, Mike McCormick’s Travel Again released a framework for recovery. Backed by the…
Seven-year-old Rocketrip has a new home. The company that popularized incentive programs to encourage travelers to beat benchmark trip costs now is part of Mondee Holdings. Terms of the acquisition were not disclosed. Describing itself as the “world’s largest airfare wholesaler,” privately held Mondee has a dozen or so companies in its portfolio, including several…
When Delta Air Lines and TripActions last winter resolved their dispute, the parties suggested it had something to do with the display interface. As it turns out, Delta also had a problem with the TripActions rewards program. TripActions client Jennie Robertson of InVision in January speculated about whether the incentive scheme was to blame. The…
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