Our eleventh podcast episode features the second installment of a panel discussion recorded last month on hotel pricing and the lodging request for proposals process. The first part is here. Our expert guests were Yapta president and CEO James Filsinger, Miraval Group SVP and CMO Tom Botts, industry veteran Chris Vukelich and Navesink Advisory Group’s Flo Lugli.
That’s followed by an interview Jay Campbell conducted in March with Mitchell Stern, manager of travel services at education company Pearson. They discussed the importance of communications, proving the value of the program, policy, service versus cost and tech integration.