American Airlines

Are You A Travel Industry Wonk? There’s A Book Coming For You
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Are You A Travel Industry Wonk? There’s A Book Coming For You

A comprehensive history of travel distribution is hard to find. If you have the spare time, you could plod through the archives of industry trade publications and professional groups. Or you might pick the brains of industry elders; hopefully, they charge you. Revenue management pioneer Ben Vinod aims to help with a book due this…

Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)
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Tracking Distribution Programs At Top Business-Focused Airlines (A Guide)

American Airlines is reeling in the more aggressive parts of its erstwhile distribution plan, but it’s not abandoning the New Distribution Capability. While other carriers around the globe delay or soften their strategies, they and others are pressing ahead with alternative distribution programs. In some cases, they’re adding or raising fees on traditional global distribution…

Taking ‘Short-Term’ CEO Role At Spotnana, Singh Expects More Focus (Audio)
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Taking ‘Short-Term’ CEO Role At Spotnana, Singh Expects More Focus (Audio)

Spotnana’s founding CEO, Sarosh Waghmar, announced Monday that he would step into the chief product officer role and share the chairmanship with executive chair Steve Singh, whom the company named CEO.  It’s a “short-term” assignment, Singh said Tuesday during a live interview on LinkedIn in which he also discussed his “perfect trip” vision, AI and…

AA Cancels Plan To Name NDC-Adopting Travel Management Companies 
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AA Cancels Plan To Name NDC-Adopting Travel Management Companies 

One of the more brazen aspects of American Airlines’ plans was publicly naming the travel management companies that had reached certain booking thresholds using New Distribution Capability protocols. That’s off, too. According to sources, AA still intended to post the list as of last week despite CEO Robert Isom saying on May 29 that the…

Buyers, TMC Execs Await Improved American Airlines Deals
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Buyers, TMC Execs Await Improved American Airlines Deals

Two pillars of American Airlines’ Fall 2022 to Spring 2024 sales strategy were that it needed corporate travel volume less than before and that when corporates got discounts, they often failed to deliver the commensurate market share. The carrier found the first to be false. On the second, it will be hard-pressed to repair itself…

‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs

‘That’s Off’: AA Admits Failures, Employs Bain To Assess Damage As Raja Departs

[UPDATE, May 30, 2024: An article published by Bloomberg said the Bain project uncovered criticism of former chief commercial officer Vasu Raja, suggesting the resulting report led to his dismissal.] American Airlines is doing a U-turn. Speaking Wednesday morning at an investor conference, CEO Robert Isom blamed revenue weakness on capacity planning that didn’t match demand and…

American Airlines: Raja ‘Not Leaving’
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American Airlines: Raja ‘Not Leaving’

[UPDATE, May 28, 2024: American Airlines announced that chief commercial officer Vasu Raja will leave the company in June. Vice chair and chief strategy officer Stephen Johnson will lead the commercial organization while the company searches for Raja’s successor.] [CORRECTION: American Airlines promoted four personnel in the revenue management and loyalty department. The figure initially…

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