Answering the U.S. Department of Justice’s Jan. 10 lawsuit, American Express Global Business Travel on Tuesday said that its “owned channels,” including proprietary booking interfaces Egencia and Neo, were processing nearly 50 percent of American Airlines transactions using the New Distribution Capability as of April 2024. At the time, AA’s target was 30 percent. “Amex…
The consensus among execs at airlines, travel management companies, global distribution system firms and other tech intermediaries is that NDC should become mainstream this year (if it hasn’t already). Not all buyers are like-minded. Industry metrics reflect a stall in momentum. Many corporate customers remain unconvinced about growing NDC. Some program managers who had enabled…
American Express Global Business Travel in November marked a grim milestone for corporate travel buyers, reporting that carrier-imposed surcharges this year exceeded $2,000 for business class roundtrips to London Heathrow originating at New York JFK. Although added to international ticket prices (labeled as YQ or YR), these charges are not subject to negotiated corporate discounts….
When responding in late August to competition concerns raised by the U.K. Competition and Markets Authority over their proposed combination, leaders at American Express Global Business Travel and CWT must have held their noses. Their redacted response, released last week, showed that to get the deal approved, execs surmised they had to “big up” their…
Airlines have focused for several years on sustainable aviation fuel as a critical part of decarbonizing aviation. Certain carriers evidently are willing to deepen negotiated airfare discounts for corporate clients making SAF investments. Several airlines have promoted sustainability programs in which corporate clients can participate, but financial incentives provided by airlines to their accounts as…
Based on feedback from corporate clients, travel agencies and a couple of old friends, American Airlines will reactivate the Corporate Experience program on Oct. 10, providing preferred seats at no fee and priority check-in, security screening, boarding and disruption recovery. According to a Wednesday message to corporate clients, the suite of benefits, which was taken…
As American Airlines tries to rebuild its sales bridges and considers various policies related to corporate and loyalty programs, the airline asked buyers to teach it about the corporate market. Several travel managers this month said AA sent them surveys asking about their travel policies, relationships with travel management companies and booking tool providers, priorities…
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