As airlines began developing the New Distribution Capability more than a decade ago, they needed a way to communicate flight changes and other events to parties including travel agencies. Global distribution systems have queues for schedule adjustments and the like that agencies routinely deal with; NDC is different because the systems of record are run…
About 34 percent of 326 travel buyers polled last month by GBTA said their companies had begun implementing NDC-enabled channels, with varying degrees of success, up from 18 percent a year earlier. But half of respondents said they had not started to implement NDC — essentially unchanged from polls in April and October last year….
Steven Mandelbaum is senior vice president for business solutions at education consulting firm EAB, which he joined in 2000. He has managed travel throughout much of that time and now has responsibility for most internal operations, including technology, real estate, events, employee experience and strategic vendor partnerships. Travel represents about 20 percent of his job,…
Washington, D.C. — There’s a darker side of sustainability in the airline industry, and attendees to an ARC/ATPCo event here got glimpses from those on the inside. It’s not all about headline-grabbing greenwashing. Profit-minded motivations drive different interpretations of sustainability data and can hamper efforts to make offsets and SAF contributions more accessible to already-confused…
Delta Air Lines during a Thursday virtual meeting named the tech partners it would work with on a customer service-oriented distribution strategy based on IATA’s New Distribution Capability protocols. Accelya, ARC and Google will support Delta as it collaborates with corporate travel intermediaries on new distribution methods. The announcement comes as Delta’s agreement with Sabre…
Washington, D.C. — American Airlines agreed to use the ARC Corporate Intelligence tool for contract management. ARC CI launched with United Airlines in 2020 as an alternative to the market-leading Prism platform, owned by Sabre. An AA official did not comment on whether the airline would continue using Prism. AA signed on in December 2023,…
What should travel managers tell company employees about the distribution changes American Airlines is making? As one communicator who works in the weeds of airline distribution said, it’s clear as mud. But there’s only so much that travelers need to know. A few travel managers offered some ideas, but for the most part, crafting a…
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